Lucent Technologies 560-201-113 manual Installing and Configuring the PassageWay Service Provider

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Installing and Configuring the PassageWay

Service Provider

Upgrading the PassageWay Service

Provider or PassageWay Solution

This section applies to users who have an earlier version of the PassageWay Service Provider or PassageWay Solution installed. If you do not have an existing version of the PassageWay Service Provider or PassageWay Solution installed, refer to the previous section, “New PassageWay Service Provider Users.”

If you have an earlier version of the PassageWay Service Provider software or PassageWay Solution installed on your PC, perform the following steps:

1.Read the section “PassageWay Service Provider Components” to make sure that you have all of the PassageWay Service Provider components.

2.Read the section “PassageWay Service Provider Requirements” to make sure that you have the required hardware and software to run the PassageWay Service Provider.

3.Read the section “Before You Begin” to make sure that you have the necessary information to set up the PassageWay Service Provider.

4.Install the PassageWay Service Provider by performing the procedures in the section “Installing the Software.”

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Contents Getting Started Your Responsibility for Your Systems Security WWW Home Contents Using Partner Extension Programming Index Figures What is the PassageWay Service Provider? IntroductionPartner Extension Programming ConnectAbout This Guide Page User Responsibilities Conventions Used in This GuideGetting Help Installing and Configuring PassageWay Service2 Provider OverviewNew PassageWay Service Provider Users Installing and Configuring the PassageWay Service Provider PassageWay Service Provider Components Components of the PassageWay Adapter PassageWay Service Provider Requirements Page  Partner ACS Before You Begin Installing the PassageWay Adapter Connecting the Line Cord to the PassageWay Adapter Connecting the Modular Phone Cord to the PassageWay Adapter Page Installing the Software Page Page Page Find PassageWay Link Dialog Box Page Sample PassageWay Configurator COM Port Dialog Box Partner System Version Dialog Box Telephone Models Dialog Box Extension Number Dialog Box Sample Phone Line Information Dialog Box Choose Outside Line 10. Sample Feature Buttons Dialog Box Page Page Page Page Removing the PassageWay Service Provider Select UnInstaller for Service ProviderPage Installing and Configuring the PassageWay Service Provider Page Using Partner Extension Programming What is Partner Extension Programming? What is Partner Extension Programming? Page Page Page System Administration Capabilities Helpful Hints Running Partner Extension Programming PassageWay for PartnerPartner Extension Programming Message Box Sample Reading Telephone Status Box Sample Partner Extension Programming File Troubleshooting General Troubleshooting PassageWay for Partner Troubleshooting Problem 6 You cannot make a call with the speakerphone Troubleshooting Troubleshooting Troubleshooting Troubleshooting Problem 18 You receive an error when you shut down Windows Problem 17 The PassageWay Link is not always detectedProblem 19 Your COM serial port is not recognized Troubleshooting Problem 24 a message box appears displaying the message Problem 25 a message box appears displaying the message Problem 26 a message box appears displaying the messageProblem 27 a message box appears displaying the message Problem 28 a message box appears displaying the messageProblem 30 a message box appears displaying the message Problem 31 a message box appears displaying the messageProblem 1 The LED is off PassageWay Adapter LEDTroubleshooting Partner Extension Programming Feature X with feature Y failed… Problem 4 Partner Extension Programming does not run Troubleshooting Connect Problem 1 Connect displays the message This applicationTroubleshooting Failure Code Failure Code -134 or Failure Code -131, -132, -133, orFailure Code -200 and above Troubleshooting Then terminates PC Serial Ports Background IRQ Mechanism Page IRQ Serial Ports Under Windows Workarounds and Solutions to IRQ Conflict Problem Page Page Selecting an Add-On Serial Port Card Page Index IN-2