Troubleshooting
Problem 13: You cannot make or answer calls via your TAPI application.
If you are trying to use your TAPI application and find that it is unable to initiate a call or an incoming call is not seen by the application, it is possible that the PC link to the PARTNER adapter has not been properly established. To verify whether this is the cause of the failure, you should restart all of your telephony applications and try the application again.
Please keep in mind that there are many types of applications that classify as telephony applications. For example, Microsoft Exchange and Microsoft Schedule+ are both telephony applications. If either are running, they will have to be shutdown and restarted.
Problem 14: Your TAPI application does not properly reflect the status of your phone.
During the use of your application, it is possible that the application may get out of sync with the phone. There are many reasons why this may occur. Some of these reasons may be attributed to some of the issues documented in the above items.
If you are experiencing these problems, such as “phantom calls,” where there are calls displayed on the application without a corresponding call on the phone, or the opposite, where there are calls on the phone that are not displayed on the application, then you should restart the application and any other telephony application that you have running on your system.
Please keep in mind that there are many types of applications that classify as telephony applications. For example, Microsoft Exchange and Microsoft Schedule+ are both telephony applications. If either are running, they will have to be shutdown and restarted.