Troubleshooting
Problem 8: The PassageWay Setup screen does not display properly.
On some PCs, depending on the type of video display adapter that is installed, some of the Setup screens may not display properly. That is, the background image for Setup may not be totally clear. This is an interaction with the video adapter and how the adapter switches from one resolution to another. This does not last throughout the entire Setup session.
Additionally, on some systems, if you move the current dialogue box displayed during Setup, it is possible that the painting of the dialogue box in its new position might also be accompanied with a residual image of the dialogue box in its old position. This phenomenon does not last and is cleared once the current dialogue is dismissed. Again, this problem is a result of the interaction with the video display adapter.
Problem 9: You receive a failure message after a completing a conference.
If you have successfully completed a conference and then receive a failure message about the conference, you most likely have an older PARTNER adapter and need to upgrade to the latest version of the PARTNER adapter. To verify whether you have the older adapter, see Problem 1 and perform Steps 6 to 9.
Problem 10: When you drop/hang up a consultation call, all other calls are disconnected.
If you are creating a conference call, have a consultation call, and then drop the consultation call (possibly to make a different consultation call), and find that calls on the conference go to the Idle state, you most likely have an older PARTNER adapter and need to upgrade to the latest version of the PARTNER adapter. To verify whether you have the older adapter, see Problem 1 and perform Steps 6 to 9.