Lucent Technologies 560-201-113 manual Troubleshooting

Page 66

Troubleshooting

Problem 11: You cannot place a consultation call on hold during a transfer.

If you are in the middle of a transfer, have an established consultation call that you then decide to place on hold, you will find that you are not able to place the consultation call on hold. This is a limitation of the service provider that may be addressed in a future release.

Problem 12: Your PassageWay adapter is not functioning with a standard phone.

If you are using a standard phone (that is, analog phone) and find that the link to the PC goes down when you go off-hook on the phone, you most likely are not using the proper phone cable. To ensure that your standard phone works, you should use a 2-conductor wire phone cable. The use of a 4-conductor wire phone cable may temporarily disable the adapter from working (until you place the standard phone on-hook again) or permanently disable the adapter from working (until you disconnect the phone line from the extension jack on the PARTNER system module).

NOTE:

Even though the adapter is not functioning (that is, the link to the PC is gone), you can still make and receive calls from your telephone.

4-7

Image 66
Contents Getting Started Your Responsibility for Your Systems Security WWW Home Contents Using Partner Extension Programming Index Figures What is the PassageWay Service Provider? IntroductionPartner Extension Programming ConnectAbout This Guide Page User Responsibilities Conventions Used in This GuideGetting Help Installing and Configuring PassageWay Service2 Provider OverviewNew PassageWay Service Provider Users Installing and Configuring the PassageWay Service Provider PassageWay Service Provider Components Components of the PassageWay Adapter PassageWay Service Provider Requirements Page  Partner ACS Before You Begin Installing the PassageWay Adapter Connecting the Line Cord to the PassageWay Adapter Connecting the Modular Phone Cord to the PassageWay Adapter Page Installing the Software Page Page Page Find PassageWay Link Dialog Box Page Sample PassageWay Configurator COM Port Dialog Box Partner System Version Dialog Box Telephone Models Dialog Box Extension Number Dialog Box Sample Phone Line Information Dialog Box Choose Outside Line 10. Sample Feature Buttons Dialog Box Page Page Page Page Removing the PassageWay Service Provider Select UnInstaller for Service ProviderPage Installing and Configuring the PassageWay Service Provider Page Using Partner Extension Programming What is Partner Extension Programming? What is Partner Extension Programming? Page Page Page System Administration Capabilities Helpful Hints Running Partner Extension Programming PassageWay for PartnerPartner Extension Programming Message Box Sample Reading Telephone Status Box Sample Partner Extension Programming File Troubleshooting General Troubleshooting PassageWay for Partner Troubleshooting Problem 6 You cannot make a call with the speakerphone Troubleshooting Troubleshooting Troubleshooting Troubleshooting Problem 17 The PassageWay Link is not always detected Problem 18 You receive an error when you shut down WindowsProblem 19 Your COM serial port is not recognized Troubleshooting Problem 24 a message box appears displaying the message Problem 27 a message box appears displaying the message Problem 25 a message box appears displaying the messageProblem 26 a message box appears displaying the message Problem 28 a message box appears displaying the messageProblem 30 a message box appears displaying the message Problem 31 a message box appears displaying the messageProblem 1 The LED is off PassageWay Adapter LEDTroubleshooting Partner Extension Programming Feature X with feature Y failed… Problem 4 Partner Extension Programming does not run Troubleshooting Connect Problem 1 Connect displays the message This applicationTroubleshooting Failure Code Failure Code -131, -132, -133, or Failure Code -134 orFailure Code -200 and above Troubleshooting Then terminates PC Serial Ports Background IRQ Mechanism Page IRQ Serial Ports Under Windows Workarounds and Solutions to IRQ Conflict Problem Page Page Selecting an Add-On Serial Port Card Page Index IN-2