Desa (V)T36NA installation manual Troubleshooting, Observed Problem Possible Cause Remedy

Page 32

Troubleshooting

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean pilot. This can damage pilot unit.

Note: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

 

When ignitor button is pressed,

1. Ignitor electrode not con-

1.

Reconnect ignitor cable

there is no spark at pilot

2.

nected to ignitor cable

2.

Free ignitor cable if pinched

 

Ignitor cable pinched or wet

 

 

 

 

by any metal or tubing. Keep

 

3.

Piezo ignitor nut is loose

3.

ignitor cable dry

 

Tighten nut holding piezo

 

 

 

 

ignitor. Nut is located behind

 

4.

Broken ignitor cable

4.

the mounting bracket

 

Replace ignitor cable

 

5.

Bad piezo ignitor

5.

Replace piezo ignitor

 

6.

Ignitor electrode broken

6.

Replace pilot assembly

 

7.

Ignitor electrode positioned

7.

Replace pilot assembly

 

 

wrong

 

 

 

When ignitor button is pressed,

1. Gas supply turned off or equip-

1.

Turn on gas supply or open

there is spark at pilot but no

 

ment shutoff valve closed

2.

equipment shutoff valve

ignition

2. Gas control knob not in PILOT

Turn gas control knob to PI-

 

3.

position

3.

LOT position

 

Gas control knob not pressed

Press in gas control knob while

 

4.

in while in PILOT position

4.

in PILOT position

 

Air in gas lines when in-

Continue holding down control

 

 

stalled

 

knob. Repeat igniting opera-

 

5.

Depleted gas supply (propane/

5.

tion until air is removed

 

Contact local propane/LP gas

 

6.

LP models only)

6.

company

 

Pilot is clogged

Clean pilot (see Cleaning and

 

 

 

 

Maintenance, page 30) or replace

 

7.

Gas regulator setting is not

7.

pilot assembly

 

Replace gas control

 

 

correct

 

 

 

32

www.desatech.com

111250-01E

Image 32
Contents What to do if YOU Smell GAS Table of Contents Safety InformationSafety Information Product Features Local CodesProduct Identification High traffic areasPre-Installation Preparation Location and space requirementsThis fireplace does not require electricity to operate Proper clearances must be maintainedClearances Framing and finishingFront Top of Standoffs Vent See venting Venting clearancesLocation of Termination Cap Balcony with Perpendicular Side WallVenting Installation Instructions Installation PrecautionsInstallation Planning Installing Horizontal Vent Cap Noncombustible Exterior Ground Floor Installation 32 minSnorkel Termination Installation Recommended Applications Corner ground floor installationHorizontal System Installation Using TWO 90 Elbows Connect a section of pipe and extend up through the hole Installation for vertical terminationFlat Ceiling Installation Twist-lock the vent cap onto the last section of vent pipe High Altitude Installation Vertical VentingDesa Venting Accessories Desa ElbowsDesa Terminations Number DescriptionFireplace Installation Installing optional blower accessoriesModel BK Installation Check GAS TypeModel BKT Installation Plug in blower power cord to duplex outletInstallation Items Needed Installing Gas Piping to Fireplace LocationBlower Wiring Diagram Connecting Fireplace to GAS Supply Checking GAS ConnectionsPressure Testing Fireplace Gas Connections Test Pressures Equal To or Less Than Psig 3.5 kPaOpen bottom louver and locate the switch Installing optional wall mount switch GWMS2Installing Remote Receiver Cleaning Glass Door Removing/Replacing Glass DoorRemoving Louver Panels Removing Glass DoorInstalling logs, lava rock and glowing embers Close top and bottom louversInstalling Log No For your safety Read before lighting Operating FireplaceLighting Instructions To Turn OFF GAS To ApplianceManual Lighting Procedure Optional Hand-HeldOn/Off Series Models HRC100 and HRC101 Remote OperationOperating optional blower accessory Safety FeaturesAuto Shutoff Feature Operating optional GWMT1 Wall Mounted ThermostatCleaning Maintenance Pilot AssemblyInspecting Burners Burner Flame PatternVenting system Pilot and burnersLogs Troubleshooting Observed Problem Possible Cause RemedyMocouple to cool, causing Problem could be caused by Replace pilot assemblyBurner orifice clogged Clean burner see Cleaning Is lit After pilot lights, keep gasWhen burner is lit Dirty or partially clogged 3. Clean burner see CleaningOr shut off Service person Remote does not function Tery power is lowGas leak. See Warning Statement aboveReplacement Parts Service HintsTechnical Service SpecificationsWall mounted on/off switch gwms2 Not Shown Face/Louver Panel kitRolled Louver Trim kit Deflection hoodIllustrated Parts Breakdown Rear Refractory Brick Panel Left Refractory Brick PanelIllustrated Parts Breakdown 11102 111250-01E 111250-01E Limited Warranty DIRECT-VENT Fireplace Warranty InformationKeep this Warranty

(V)T36NA specifications

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