
TROUBLESHOOTING
| PROBLEM | CHECK | SOLUTION | |
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| Burners burn with a yellow or orange flame, in | Inspect spider/insect screens for possible obstructions.. | Clean spider/insect screens.. Refer to “ANNUAL | |
| conjunction with the smell of gas. (This is normal for | (Blockage of holes..) | MAINTENANCE..” | |
| the burner lighting tube.) | 
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| Symptoms: | The excess flow safety device, which is part of the | To reset the excess flow safety device, turn all burner | |
| Burners do not light. | barbecue to cylinder connection, may have been | control knobs and the cylinder valve off.. Disconnect the | |
| activated.. | regulator from the cylinder.. Turn burner control knobs | ||
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 | to HI.. Wait at least one minute.. Turn burner control | ||
| Burners have a small, flickering flame in the HI | 
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 | knobs to OFF.. Reconnect the regulator to the cylinder.. | ||
| position. | 
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 | Turn cylinder valve on slowly.. Refer to “MAIN BURNER | ||
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 | IGNITION..” | ||
| Barbecue temperature only reaches 250° to 300° in | 
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| the HI position. | 
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| Burner does not light. | Is LP fuel low or empty? | Refill LP cylinder.. | |
| OR | 
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| Is fuel hose bent or kinked? | Straighten fuel hose.. | ||
| Flame is low in HI position. | |||
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 | Does burner light with a match? | Clean burners.. Refer to “MAINTENANCE..” | |
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 | Did you use the snap igniter several times until the main | Make sure to hold the control knob in for two seconds | |
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 | burner lit? Refer to “MAIN BURNER IGNITION..” | after snapping the igniter and seeing the orange flame | |
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 | from the burner lighting tube.. | |
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 | Does the igniter work? Do you see a spark when you | Try manually lighting the burner.. Refer to “MAIN | |
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 | repeatedly use the snap igniter? | BURNER MANUAL IGNITION..” Call Customer Service.. | |
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| Experiencing  | Are you preheating barbecue in the prescribed manner? | Turn all burners on HI for 10 to 15 minutes for preheating.. | |
| m CAUTION: Do not line the  | 
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| Are the cooking grates and Flavorizer® bars heavily | Clean thoroughly.. Refer to “CLEANING..” | ||
| grease tray with aluminum foil. | coated with  | 
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 | Is the bottom tray “dirty” and not allowing grease to flow | Clean bottom tray.. | |
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 | into catch pan? | 
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| Burner flame pattern is erratic. Flame is low when | Are burners clean? | Clean burners.. Refer to “MAINTENANCE..” | |
| burner is on HI. Flames do not run the whole length | 
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| of the burner tube. | 
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| Inside of lid appears to be “peeling.” (Resembles | The lid is porcelain enamel or stainless steel, not paint.. | Clean thoroughly.. Refer to “CLEANING..” | |
| paint peeling.) | It cannot “peel..” What you are seeing is  | 
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 | that has turned to carbon and is flaking off.. | 
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 | THIS IS NOT A DEFECT. | 
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| Cabinet doors are not aligned. | Check the adjustment pin on the bottom of each door.. | Loosen adjustment nut/s.. Slide door/s until aligned.. | |
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 | Tighten nut/s.. | |
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| Barbecue seems to lose heat when cooking in cold | Is there frost/ice on the outside of the LP cylinder? | The liquid propane in the cylinder turns to vapor too | |
| weather temperatures of 50°F or colder. | 
 | slowly to supply the burners with gas.. This is due to the | |
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 | air temperature cooling the LP cylinder, which slows the | |
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 | vaporization process.. Turn off burner control knobs and | |
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 | the LP cylinder .. replace with a spare LP cylinder and | |
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 | resume cooking.. | |
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If problems cannot be corrected by using these methods, please contact the Customer Service Representative in your area using the contact information on our web site. Log onto www.weber.com®.
SIDE BURNER TROUBLESHOOTING
| PROBLEM | CHECK | SOLUTION | 
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| Side Burner does not light. | Is gas supply off? | Turn gas supply on.. | 
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 | The excess flow safety device, which is part of the | To reset the excess flow safety device turn all burner | 
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 | barbecue to cylinder connection, may have activated.. | control knobs and the cylinder valve off.. Disconnect the | 
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 | regulator from the cylinder.. Turn burner control knobs to | 
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 | START/HI.. Wait at least one minute.. Turn burner control | 
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 | knobs to OFF.. Reconnect the regulator to the cylinder.. | 
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 | Turn cylinder valve on slowly.. Refer to “SIDE BURNER | 
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 | IGNITION”.. | 
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| Flame is low in HI position. | Is the fuel hose bent or kinked? | Straighten hose.. | 
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| Push button ignition does not work. | Does burner light with a match? | If match lights burner, check igniter.. Refer to “SIDE | 
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 | BURNER MAINTENANCE”.. | 
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If problems cannot be corrected by using these methods, please contact the Customer Service Representative in your area using the contact information on our web site. Log onto www.weber.com®.
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