Mitel 4150 manual Logging In / Out, To log out

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Logging In / Out

Your system administrator should have assigned you an identification number. Your identification number allows you to access the ACD system. Check with your system administrator if you don’t have an identification number.

Note that you can’t program your telephone’s personal keys while you’re logged in.

To log in:

1.Enter the Login/Logout access code.

2.Enter your identification number.

If you’ve logged in successfully, you hear dial tone and ACD LOGIN appears in your telephone display.

If you’re unsuccessful, you hear error tone (continuous beeps) and INVALID, NO ACCESS, or INVALID KEY appears on your telephone display. Contact your system administrator if you can’t log in.

3.Press SPEAKER.

To log out:

1.Enter the Login/Logout access code.

If you hear dial tone you have logged out successfully. ACD LOGOUT appears in the display.

2.Press SPEAKER.

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Contents ACD Page Contents Page Getting Started Page One or more agent groups? You have easy access to informationIntroduction Supervisor or senior supervisor?To Install a Headset no feature control switch Using a HeadsetEnabling/Disabling Headset Operation To Install a Headset with Feature Control SwitchHandling Calls with a Headset with Feature Control Switch Handling Calls with a Headset no Feature Control SwitchTo log out Logging In / OutTo log Page Queue Status Page Displaying a Group’s Queue Status Queue Status at a GlanceTo display agent status reports Displaying ReportsTo display queue status reports To scroll through agent status reports Scrolling Through ReportsTo scroll through group status reports An example About the Shift KeyNeed a reminder? Page Agent Status Page Displaying an Agent’s Status About Agent Status KeysAgent Status at a Glance Displaying Agent Status Reports With No Shift After 1st Shift After 2nd Shift After 3rdShift Page Agent Monitoring Page You can just listen or you can join the conversation About Agent MonitoringAre your agents notified? To monitor an agent Few conditionsIf your telephone is busy Agent HelpResponding to a Help request Page Reports and Indicators Page Queue Status Reports Queue Status ReportsAgent Status Reports Status IndicatorsAdditional Features Page Transferring a call Some Additional FeaturesSetting up a 3-party conference Placing a call on holdPage