Mitel 4150 manual

Contents ACD Page Contents Page Getting Started Page Introduction You have easy access to informationSupervisor or senior supervisor? One or more agent groups?To Install a Headset no feature control switch Using a HeadsetEnabling/Disabling Headset Operation To Install a Headset with Feature Control SwitchHandling Calls with a Headset with Feature Control Switch Handling Calls with a Headset no Feature Control SwitchTo log out Logging In / OutTo log Page Queue Status Page Displaying a Group’s Queue Status Queue Status at a GlanceTo display agent status reports Displaying ReportsTo display queue status reports To scroll through agent status reports Scrolling Through ReportsTo scroll through group status reports An example About the Shift KeyNeed a reminder? Page Agent Status Page Displaying an Agent’s Status About Agent Status KeysAgent Status at a Glance Displaying Agent Status Reports With No Shift After 1st Shift After 2nd Shift After 3rdShift Page Agent Monitoring Page You can just listen or you can join the conversation About Agent MonitoringAre your agents notified? To monitor an agent Few conditionsIf your telephone is busy Agent HelpResponding to a Help request Page Reports and Indicators Page Queue Status Reports Queue Status ReportsAgent Status Reports Status IndicatorsAdditional Features Page Setting up a 3-party conference Some Additional FeaturesPlacing a call on hold Transferring a callPage