Mitel 4150 Displaying Reports, To display queue status reports, To display agent status reports

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Displaying Reports

You can display queue status reports for your agent group. Refer to Table 3 in the Reports and Indicators section for a list of the available queue status reports.

If you’re responsible for more than one agent group, you can also access agent status reports using the Agent softkey. Refer to Table 4 in the Reports and Indicators section for a list of the available agent status reports.

To display queue status reports:

1.Press a QUEUE STATUS key.

2.Press a key on the dial pad.

The report associated with that key is displayed.

3.Press SUPERKEY to exit.

To display agent status reports:

1.Press a QUEUE STATUS key.

2.Press the Agent Status softkey.

The status of the first agent in the group is displayed. The Agent Status softkey is only available if you supervise more than one group.

3.Press a key on the dial pad.

The report associated with that key is displayed.

4.Press SUPERKEY to exit.

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Contents ACD Page Contents Page Getting Started Page You have easy access to information IntroductionSupervisor or senior supervisor? One or more agent groups?Using a Headset To Install a Headset no feature control switchTo Install a Headset with Feature Control Switch Enabling/Disabling Headset OperationHandling Calls with a Headset no Feature Control Switch Handling Calls with a Headset with Feature Control SwitchTo log Logging In / OutTo log out Page Queue Status Page Queue Status at a Glance Displaying a Group’s Queue StatusTo display queue status reports Displaying ReportsTo display agent status reports To scroll through group status reports Scrolling Through ReportsTo scroll through agent status reports About the Shift Key An exampleNeed a reminder? Page Agent Status Page Agent Status at a Glance About Agent Status KeysDisplaying an Agent’s Status Displaying Agent Status Reports With No Shift After 1st Shift After 2nd Shift After 3rdShift Page Agent Monitoring Page Are your agents notified? About Agent MonitoringYou can just listen or you can join the conversation Few conditions To monitor an agentResponding to a Help request Agent HelpIf your telephone is busy Page Reports and Indicators Page Queue Status Reports Queue Status ReportsStatus Indicators Agent Status ReportsAdditional Features Page Some Additional Features Setting up a 3-party conferencePlacing a call on hold Transferring a callPage