Mitel 4150 manual Additional Features

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ADDITIONAL FEATURES

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Contents ACD Page Contents Page Getting Started Page Introduction You have easy access to informationSupervisor or senior supervisor? One or more agent groups?To Install a Headset no feature control switch Using a HeadsetEnabling/Disabling Headset Operation To Install a Headset with Feature Control SwitchHandling Calls with a Headset with Feature Control Switch Handling Calls with a Headset no Feature Control SwitchTo log Logging In / OutTo log out Page Queue Status Page Displaying a Group’s Queue Status Queue Status at a GlanceTo display queue status reports Displaying ReportsTo display agent status reports To scroll through group status reports Scrolling Through ReportsTo scroll through agent status reports An example About the Shift KeyNeed a reminder? Page Agent Status Page Agent Status at a Glance About Agent Status KeysDisplaying an Agent’s Status Displaying Agent Status Reports With No Shift After 1st Shift After 2nd Shift After 3rdShift Page Agent Monitoring Page Are your agents notified? About Agent MonitoringYou can just listen or you can join the conversation To monitor an agent Few conditionsResponding to a Help request Agent HelpIf your telephone is busy Page Reports and Indicators Page Queue Status Reports Queue Status ReportsAgent Status Reports Status IndicatorsAdditional Features Page Setting up a 3-party conference Some Additional FeaturesPlacing a call on hold Transferring a callPage