Mitel
4150
manual
Additional Features
Reports and Indicators
Additional Features
Using a Headset
Page 37
ADDITIONAL FEATURES
Page 36
Page 38
Image 37
Page 36
Page 38
Contents
ACD
Page
Contents
Page
Getting Started
Page
Introduction
You have easy access to information
Supervisor or senior supervisor?
One or more agent groups?
To Install a Headset no feature control switch
Using a Headset
Enabling/Disabling Headset Operation
To Install a Headset with Feature Control Switch
Handling Calls with a Headset with Feature Control Switch
Handling Calls with a Headset no Feature Control Switch
To log
Logging In / Out
To log out
Page
Queue Status
Page
Displaying a Group’s Queue Status
Queue Status at a Glance
To display queue status reports
Displaying Reports
To display agent status reports
To scroll through group status reports
Scrolling Through Reports
To scroll through agent status reports
An example
About the Shift Key
Need a reminder?
Page
Agent Status
Page
Agent Status at a Glance
About Agent Status Keys
Displaying an Agent’s Status
Displaying Agent Status Reports
With No Shift After 1st Shift After 2nd Shift After 3rdShift
Page
Agent Monitoring
Page
Are your agents notified?
About Agent Monitoring
You can just listen or you can join the conversation
To monitor an agent
Few conditions
Responding to a Help request
Agent Help
If your telephone is busy
Page
Reports and Indicators
Page
Queue Status Reports
Queue Status Reports
Agent Status Reports
Status Indicators
Additional Features
Page
Setting up a 3-party conference
Some Additional Features
Placing a call on hold
Transferring a call
Page
Related pages
All Feature page
Using the deodorize feature for Samsung MG23F301TAS/EO
Hospitality features for Nortel Networks 2002
Other Features for Hitachi L37V01UA
Features for Tripp Lite N490-016-STSC
Features and Benefits for GE GLC4100NBB
Commercial Features for RCA J25400
Using The Remote Replication Premium Feature for Dell 36XX
Features on for Ameriphone Digital Answering Machine
Features for Invacare 6302G
Sound Features for Technicolor - Thomson AM1550
Is the Samsung S27D850T compatible with other devices?
See compatibility
Top
Page
Image
Contents