Mitel
4150
manual
Queue Status
Reports and Indicators
Additional Features
Using a Headset
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QUEUE STATUS
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Contents
ACD
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Contents
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Getting Started
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Introduction
You have easy access to information
Supervisor or senior supervisor?
One or more agent groups?
To Install a Headset no feature control switch
Using a Headset
Enabling/Disabling Headset Operation
To Install a Headset with Feature Control Switch
Handling Calls with a Headset with Feature Control Switch
Handling Calls with a Headset no Feature Control Switch
To log
Logging In / Out
To log out
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Queue Status
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Displaying a Group’s Queue Status
Queue Status at a Glance
To display queue status reports
Displaying Reports
To display agent status reports
To scroll through group status reports
Scrolling Through Reports
To scroll through agent status reports
An example
About the Shift Key
Need a reminder?
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Agent Status
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Agent Status at a Glance
About Agent Status Keys
Displaying an Agent’s Status
Displaying Agent Status Reports
With No Shift After 1st Shift After 2nd Shift After 3rdShift
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Agent Monitoring
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Are your agents notified?
About Agent Monitoring
You can just listen or you can join the conversation
To monitor an agent
Few conditions
Responding to a Help request
Agent Help
If your telephone is busy
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Reports and Indicators
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Queue Status Reports
Queue Status Reports
Agent Status Reports
Status Indicators
Additional Features
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Setting up a 3-party conference
Some Additional Features
Placing a call on hold
Transferring a call
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Related pages
What parts come with the BILLY GOAT brush cutter BC2402?
Check the details
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