Mitel 4150 manual

Contents ACD Page Contents Page Getting Started Page Supervisor or senior supervisor? You have easy access to informationIntroduction One or more agent groups?Using a Headset To Install a Headset no feature control switchTo Install a Headset with Feature Control Switch Enabling/Disabling Headset OperationHandling Calls with a Headset no Feature Control Switch Handling Calls with a Headset with Feature Control SwitchTo log out Logging In / OutTo log Page Queue Status Page Queue Status at a Glance Displaying a Group’s Queue StatusTo display agent status reports Displaying ReportsTo display queue status reports To scroll through agent status reports Scrolling Through ReportsTo scroll through group status reports About the Shift Key An exampleNeed a reminder? Page Agent Status Page Displaying an Agent’s Status About Agent Status KeysAgent Status at a Glance Displaying Agent Status Reports With No Shift After 1st Shift After 2nd Shift After 3rdShift Page Agent Monitoring Page You can just listen or you can join the conversation About Agent MonitoringAre your agents notified? Few conditions To monitor an agentIf your telephone is busy Agent HelpResponding to a Help request Page Reports and Indicators Page Queue Status Reports Queue Status ReportsStatus Indicators Agent Status ReportsAdditional Features Page Placing a call on hold Some Additional FeaturesSetting up a 3-party conference Transferring a callPage