Mitel
4150
manual
Agent Status
Reports and Indicators
Additional Features
Using a Headset
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AGENT STATUS
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Contents
ACD
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Contents
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Getting Started
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Introduction
You have easy access to information
Supervisor or senior supervisor?
One or more agent groups?
To Install a Headset no feature control switch
Using a Headset
Enabling/Disabling Headset Operation
To Install a Headset with Feature Control Switch
Handling Calls with a Headset with Feature Control Switch
Handling Calls with a Headset no Feature Control Switch
Logging In / Out
To log
To log out
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Queue Status
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Displaying a Group’s Queue Status
Queue Status at a Glance
Displaying Reports
To display queue status reports
To display agent status reports
Scrolling Through Reports
To scroll through group status reports
To scroll through agent status reports
An example
About the Shift Key
Need a reminder?
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Agent Status
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About Agent Status Keys
Agent Status at a Glance
Displaying an Agent’s Status
Displaying Agent Status Reports
With No Shift After 1st Shift After 2nd Shift After 3rdShift
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Agent Monitoring
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About Agent Monitoring
Are your agents notified?
You can just listen or you can join the conversation
To monitor an agent
Few conditions
Agent Help
Responding to a Help request
If your telephone is busy
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Reports and Indicators
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Queue Status Reports
Queue Status Reports
Agent Status Reports
Status Indicators
Additional Features
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Setting up a 3-party conference
Some Additional Features
Placing a call on hold
Transferring a call
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Related pages
Are the
AKG Merlin headphones
suitable for international use?
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