About the Shift Key
If you’re responsible for more agents than there are AGENT STATUS keys on your telephone, you can use the SHIFT key to access the other agents. The SHIFT key allows you to access more than one agent from a single AGENT STATUS key.
The status indicator beside the SHIFT key turns on when the shift function is activated.
An example:
If you’re supervising nine agents, but only have four AGENT STATUS keys programmed on your telephone, you can press the SHIFT key to access the other five groups.
1.Press the SHIFT key once.
Keys 1, 2, 3 and 4 now represent agents 5, 6, 7 and 8.
2.Press the SHIFT key again.
Key 1 now represents agent 9. Keys 2, 3, and 4 are meaningless.
3.Press the SHIFT key once more.
Keys 1, 2, 3 and 4 once again represent agents 1, 2, 3 and 4.
Table 2 further illustrates this example:
Table 2: SHIFT Key Operation for Agent Status
Key Number | With No Shift | After 1st Shift | After 2nd Shift | After 3rdShift |
1 | Agent 1 | Agent 5 | Agent 9 | Agent 1 |
2 | Agent 2 | Agent 6 | none | Agent 2 |
3 | Agent 3 | Agent 7 | none | Agent 3 |
4 | Agent 4 | Agent 8 | none | Agent 4 |
Need a reminder?
If you forget how many times you have pressed the SHIFT key:
1.Press SUPERKEY.
2.Press SHIFT.
The shift count appears in the display.
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