Mitel 4150 manual Using a Headset, To Install a Headset no feature control switch

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Using a Headset

Note: Your system administrator may have enabled full-time headset operation on your telephone. Telephones with full-time headset operation enabled must be operated only with headsets.

A headset can be used either in regular answer mode or with the Auto Answer feature programmed.

Most headsets are installed using the same jack that the handset plugs into. MITEL’s Headset with Feature Control Switch plugs into the dedicated headset jack (the jack nearest the front of the telephone).

To Install a Headset (no feature control switch)

To install the headset for your use, perform the following tasks:

1.When the telephone is not in use, lift the handset from the cradle and carefully turn the telephone upside down.

2.Unplug the handset cord where it connects to the telephone.

3.Plug in the headset cord in the same place.

4.Store your handset in a safe place.

To return to handset operation, perform the following tasks:

1.When the telephone is not in use, lift the handset from the cradle and carefully turn the telephone upside down.

2.Unplug the headset cord where it connects to the telephone.

3.Plug in the handset cord in the same place.

4.Set the telephone upright and return the handset to the cradle.

5.Store your headset in a safe place.

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Contents ACD Page Contents Page Getting Started Page You have easy access to information IntroductionSupervisor or senior supervisor? One or more agent groups?Using a Headset To Install a Headset no feature control switchTo Install a Headset with Feature Control Switch Enabling/Disabling Headset OperationHandling Calls with a Headset no Feature Control Switch Handling Calls with a Headset with Feature Control SwitchTo log out Logging In / OutTo log Page Queue Status Page Queue Status at a Glance Displaying a Group’s Queue StatusTo display agent status reports Displaying ReportsTo display queue status reports To scroll through agent status reports Scrolling Through ReportsTo scroll through group status reports About the Shift Key An exampleNeed a reminder? Page Agent Status Page Displaying an Agent’s Status About Agent Status KeysAgent Status at a Glance Displaying Agent Status Reports With No Shift After 1st Shift After 2nd Shift After 3rdShift Page Agent Monitoring Page You can just listen or you can join the conversation About Agent MonitoringAre your agents notified? Few conditions To monitor an agentIf your telephone is busy Agent HelpResponding to a Help request Page Reports and Indicators Page Queue Status Reports Queue Status ReportsStatus Indicators Agent Status ReportsAdditional Features Page Some Additional Features Setting up a 3-party conferencePlacing a call on hold Transferring a callPage