Mitel 4150 manual About the Shift Key, An example

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About the SHIFT Key

If you’re responsible for more agent groups than there are QUEUE STATUS keys on your telephone, you must use the SHIFT key to access the other agent groups. The SHIFT key allows you to access more than one agent group from a single QUEUE STATUS key.

The status indicator beside the SHIFT key turns on when the shift function is activated.

An example:

If you’re supervising nine agent groups, but only have four QUEUE STATUS keys programmed on your telephone, you can press the SHIFT key to access the other five groups.

1.Press the SHIFT key once.

QUEUE STATUS keys 1, 2, 3 and 4 now represent groups 5, 6, 7 and 8.

2.Press the SHIFT key again.

Key 1 now represents group 9. Keys 2, 3, and 4 are meaningless.

3.Press the SHIFT key once more.

Keys 1, 2, 3 and 4 once again access groups 1, 2, 3 and 4.

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Contents ACD Page Contents Page Getting Started Page Supervisor or senior supervisor? You have easy access to informationIntroduction One or more agent groups?Using a Headset To Install a Headset no feature control switchTo Install a Headset with Feature Control Switch Enabling/Disabling Headset OperationHandling Calls with a Headset no Feature Control Switch Handling Calls with a Headset with Feature Control SwitchLogging In / Out To logTo log out Page Queue Status Page Queue Status at a Glance Displaying a Group’s Queue StatusDisplaying Reports To display queue status reportsTo display agent status reports Scrolling Through Reports To scroll through group status reportsTo scroll through agent status reports About the Shift Key An exampleNeed a reminder? Page Agent Status Page About Agent Status Keys Agent Status at a GlanceDisplaying an Agent’s Status Displaying Agent Status Reports With No Shift After 1st Shift After 2nd Shift After 3rdShift Page Agent Monitoring Page About Agent Monitoring Are your agents notified?You can just listen or you can join the conversation Few conditions To monitor an agentAgent Help Responding to a Help requestIf your telephone is busy Page Reports and Indicators Page Queue Status Reports Queue Status ReportsStatus Indicators Agent Status ReportsAdditional Features Page Placing a call on hold Some Additional FeaturesSetting up a 3-party conference Transferring a callPage