Mitel 4150 manual Some Additional Features, Placing a call on hold, Transferring a call

Page 39

Some Additional Features

Instructions for performing commonly used features are given below.

Placing a call on hold:

1.Press the red HOLD key.

The status indicator of the held call flashes.

2.To retrieve the held call, press the line select key next to the flashing status indicator.

Transferring a call:

1.While on a call, press the Trans/Conf softkey.

2.Dial the number of the third party.

3.Hang up -or-

Wait until the called party answers and then introduce the caller being transferred. After introducing the caller, hang up. If you receive busy tone or no answer, press Back to Held softkey to return to the original call.

Setting up a 3-party conference:

1.While on a call, press the Trans/Conf softkey.

2.Dial the number of the third party.

3.When the called party answers, introduce the conference.

4.Press the Conference softkey to form the conference.

Making a directed page:

1.Press the Direct Page feature key.

2.Dial the extension number, or press the DSS key of the party being paged.

3.Broadcast your message.

37

Image 39

Contents ACD Page Contents Page Getting Started Page One or more agent groups? You have easy access to informationIntroduction Supervisor or senior supervisor?To Install a Headset no feature control switch Using a HeadsetEnabling/Disabling Headset Operation To Install a Headset with Feature Control SwitchHandling Calls with a Headset with Feature Control Switch Handling Calls with a Headset no Feature Control SwitchLogging In / Out To logTo log out Page Queue Status Page Displaying a Group’s Queue Status Queue Status at a GlanceDisplaying Reports To display queue status reportsTo display agent status reports Scrolling Through Reports To scroll through group status reportsTo scroll through agent status reports An example About the Shift KeyNeed a reminder? Page Agent Status Page About Agent Status Keys Agent Status at a GlanceDisplaying an Agent’s Status Displaying Agent Status Reports With No Shift After 1st Shift After 2nd Shift After 3rdShift Page Agent Monitoring Page About Agent Monitoring Are your agents notified?You can just listen or you can join the conversation To monitor an agent Few conditionsAgent Help Responding to a Help requestIf your telephone is busy Page Reports and Indicators Page Queue Status Reports Queue Status ReportsAgent Status Reports Status IndicatorsAdditional Features Page Transferring a call Some Additional FeaturesSetting up a 3-party conference Placing a call on holdPage