Mitel 4150 manual

Contents ACD Page Contents Page Getting Started Page You have easy access to information IntroductionSupervisor or senior supervisor? One or more agent groups?Using a Headset To Install a Headset no feature control switchTo Install a Headset with Feature Control Switch Enabling/Disabling Headset OperationHandling Calls with a Headset no Feature Control Switch Handling Calls with a Headset with Feature Control SwitchLogging In / Out To logTo log out Page Queue Status Page Queue Status at a Glance Displaying a Group’s Queue StatusDisplaying Reports To display queue status reportsTo display agent status reports Scrolling Through Reports To scroll through group status reportsTo scroll through agent status reports About the Shift Key An exampleNeed a reminder? Page Agent Status Page About Agent Status Keys Agent Status at a GlanceDisplaying an Agent’s Status Displaying Agent Status Reports With No Shift After 1st Shift After 2nd Shift After 3rdShift Page Agent Monitoring Page About Agent Monitoring Are your agents notified?You can just listen or you can join the conversation Few conditions To monitor an agentAgent Help Responding to a Help requestIf your telephone is busy Page Reports and Indicators Page Queue Status Reports Queue Status ReportsStatus Indicators Agent Status ReportsAdditional Features Page Some Additional Features Setting up a 3-party conferencePlacing a call on hold Transferring a callPage