Mitel 4150 manual

Contents ACD Page Contents Page Getting Started Page Supervisor or senior supervisor? You have easy access to informationIntroduction One or more agent groups?Using a Headset To Install a Headset no feature control switchTo Install a Headset with Feature Control Switch Enabling/Disabling Headset OperationHandling Calls with a Headset no Feature Control Switch Handling Calls with a Headset with Feature Control SwitchTo log Logging In / OutTo log out Page Queue Status Page Queue Status at a Glance Displaying a Group’s Queue StatusTo display queue status reports Displaying ReportsTo display agent status reports To scroll through group status reports Scrolling Through ReportsTo scroll through agent status reports About the Shift Key An example Need a reminder? Page Agent Status Page Agent Status at a Glance About Agent Status KeysDisplaying an Agent’s Status Displaying Agent Status Reports With No Shift After 1st Shift After 2nd Shift After 3rdShift Page Agent Monitoring Page Are your agents notified? About Agent MonitoringYou can just listen or you can join the conversation Few conditions To monitor an agentResponding to a Help request Agent HelpIf your telephone is busy Page Reports and Indicators Page Queue Status Reports Queue Status ReportsStatus Indicators Agent Status ReportsAdditional Features Page Placing a call on hold Some Additional FeaturesSetting up a 3-party conference Transferring a callPage