Mitel 4150 manual Queue Status at a Glance, Displaying a Group’s Queue Status

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Queue Status at a Glance

The indicator beside a QUEUE STATUS key shows the current status of the call waiting queue for the associated agent group. Refer to Table 5 in the Reports and Indicators section for information on how to interpret the queue status indicator flash rates.

Displaying a Group’s Queue Status

A QUEUE STATUS key allows you to display an agent group’s queue status.

1.Press a QUEUE STATUS key.

The following information is displayed:

a)the agent group number and NAME

b)the NUMBER OF AGENTS logged in to the group

c)the longest time that a call has been in the queue (LONGEST CALL)

d)the number of CALLS WAITING in the queue.

2.Press another QUEUE STATUS key to display queue information for another agent group

-or-

Press SUPERKEY to exit.

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Contents ACD Page Contents Page Getting Started Page One or more agent groups? You have easy access to informationIntroduction Supervisor or senior supervisor?To Install a Headset no feature control switch Using a HeadsetEnabling/Disabling Headset Operation To Install a Headset with Feature Control SwitchHandling Calls with a Headset with Feature Control Switch Handling Calls with a Headset no Feature Control SwitchLogging In / Out To logTo log out Page Queue Status Page Displaying a Group’s Queue Status Queue Status at a GlanceDisplaying Reports To display queue status reportsTo display agent status reports Scrolling Through Reports To scroll through group status reportsTo scroll through agent status reports An example About the Shift KeyNeed a reminder? Page Agent Status Page About Agent Status Keys Agent Status at a GlanceDisplaying an Agent’s Status Displaying Agent Status Reports With No Shift After 1st Shift After 2nd Shift After 3rdShift Page Agent Monitoring Page About Agent Monitoring Are your agents notified?You can just listen or you can join the conversation To monitor an agent Few conditionsAgent Help Responding to a Help requestIf your telephone is busy Page Reports and Indicators Page Queue Status Reports Queue Status ReportsAgent Status Reports Status IndicatorsAdditional Features Page Transferring a call Some Additional FeaturesSetting up a 3-party conference Placing a call on holdPage