Mitel 4150 To Install a Headset with Feature Control Switch, Enabling/Disabling Headset Operation

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To Install a Headset with Feature Control Switch

IMPORTANT NOTE: MITEL’s Headset with Feature Control Switch must be installed in the dedicated headset jack (the jack nearest the front of the telephone). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation.

To install the headset for your use, perform the following tasks:

1.When the telephone is not in use, lift the handset from the cradle and carefully turn the telephone upside down.

2.Plug the headset cord into the headset jack (the jack nearest the front of the telephone).

3.Set the telephone upright and return the handset to the cradle.

To return to handset operation, perform the following tasks:

1.When the telephone is not in use, lift the handset from the cradle and carefully turn the telephone upside down.

2.Unplug the headset cord where it connects to the telephone.

3.Set the telephone upright and return the handset to the cradle.

4.Store your headset in a safe place.

Enabling/Disabling Headset Operation:

To enable or disable headset operation for headsets on telephones that are not programmed for full-time headset operation:

•Press the HEADSET feature key.

•Connect or disconnect the headset at the quick-disconnect plug (Headset with Feature Control Switch only).

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Contents ACD Page Contents Page Getting Started Page Introduction You have easy access to informationSupervisor or senior supervisor? One or more agent groups?To Install a Headset no feature control switch Using a HeadsetEnabling/Disabling Headset Operation To Install a Headset with Feature Control SwitchHandling Calls with a Headset with Feature Control Switch Handling Calls with a Headset no Feature Control SwitchLogging In / Out To logTo log out Page Queue Status Page Displaying a Group’s Queue Status Queue Status at a GlanceDisplaying Reports To display queue status reportsTo display agent status reports Scrolling Through Reports To scroll through group status reportsTo scroll through agent status reports An example About the Shift KeyNeed a reminder? Page Agent Status Page About Agent Status Keys Agent Status at a GlanceDisplaying an Agent’s Status Displaying Agent Status Reports With No Shift After 1st Shift After 2nd Shift After 3rdShift Page Agent Monitoring Page About Agent Monitoring Are your agents notified?You can just listen or you can join the conversation To monitor an agent Few conditionsAgent Help Responding to a Help requestIf your telephone is busy Page Reports and Indicators Page Queue Status Reports Queue Status ReportsAgent Status Reports Status IndicatorsAdditional Features Page Setting up a 3-party conference Some Additional FeaturesPlacing a call on hold Transferring a callPage
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