Toshiba DKT3000/2000 manual Call Transfer, To transfer a call directly to Voice Mail VM

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The Basics

Call Transfer

Call Transfer

1.While on a call, press &QI7UQ. Your Line LED flashes green and you hear internal dial tone.

2.Dial the extension where the call will be transferred. You can remain on the line and announce the call or immediately “blind transfer” the call.

During call transfer, you can connect all three parties by pressing your flashing extension button or &QI7UQ.

•If you get voice mail, you can leave a message or hang up and let the transferred caller leave a message.

•If you hear a long single tone, then announce the call over the called telephone’s speaker.

3.Transfer with Camp On: If the station to which you want to transfer the call is busy, you may hang up and the transferred trunk or station will be camped on to the busy destination.

➤To transfer a call directly to Voice Mail (VM)

1.While on a call, press &QI7UQ.

2.Enter .

3.Enter the VM mailbox number (usually the same as the extension number) + .

4.Hang up and the caller is connected to the VM mailbox. This feature does a blind transfer to VM.

➤To perform Call Transfer Immediate

1.While on a call, press the TRNS Soft Key. The DKT3014 LCD shows “TRANSFER.”

2.Dial the extension where you wish to transfer the call.The call rings the destination station and your telephone returns to the idle state.

Strata CTX DKT3000/2000-Series Telephone 05/02

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Contents DKT3000/2000-Series Digital Telephone User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents Advanced Operation Iii DKT3014 LCD Features Appendix a Centrex Application Appendix a Centrex Application Organization IntroductionConventions How to Use This GuideSee Figure Related Documents/MediaIntroduction DKT3000-series Telephones Grand TourGrand Tour Fixed ButtonsLiquid Crystal Display Flexible ButtonsAn illustration of the DKT2020-SD is shown on the next DKT2000-series TelephonesDKT2020-SD Telephone Line Buttons Basics Important Read FirstWhat’s My Line? Which Outgoing/Incoming Call Features Do I Have? Handset Making a CallHot Dialing Spkr ButtonHandsfree Answerback Switching Between Handset and SpeakerphoneAnswering a Call SpeakerResponding to a Lit Msg LED Message WaitingTurning On/Off Message Waiting LED on Another Extension MicrophoneCall Transfer To transfer a call directly to Voice Mail VMTo perform Call Transfer Immediate To hold a conference call Conference CallsTo conference calls To transfer conference controlAdding Voice Mail to a Conference Connecting Two Outside LinesConsultation Hold HoldExclusive Hold Automatic HoldTo adjust handset Beep Tone Volume ControlLCD Contrast Adjustments To adjust the handset volumeLCD Contrast Adjustments Advanced Operation Using Your LCDPhones only. The following table defines Soft Key Prompts Soft KeysSoft Key Example Advisory Messages To set an advisory messageTo clear the registered message Forced Account Codes To dial using Forced Account CodesAccount Code Calls Verified/Non-Verified Account CodesTo dial using the Account Code button To enter an Account Code using access codesVoluntary Account Codes Verified/Non-Verified To cancel Automatic Busy Redial Automatic Busy RedialTo activate Automatic Busy Redial To cancel ACB Automatic CallbackTo set Automatic Callback To enable background music on your telephone speaker To cancel background music on your telephone speakerBackground Music Call Forward Categories Call ForwardSystem StationTo change your Pass Code Call Forward SettingsPoint in the sequence To use the Call Forward button sequenceCall Forward Incoming Line Call Set for Another Station Call History Call Park OrbitsTo view Call History To retrieve a parked call Call PickupGroup Pickup To park a callTo perform Call Pickup Page/Internal Call PickupTo answer a waiting call by placing the current call on hold Call WaitingDirect Inward System Access Disa Direct Station Selection Buttons HotlineTo connect directly to another station’s extension To activate DND on a non-Primary extension Distinctive RingingDo Not Disturb To activate DND on your Primary extensionDoor Locks Setting DND for Another ExtensionTo answer a door phone call Door PhonesTo call from a door phone Emergency RingdownLanguage Codes To call/monitor a door phoneTo answer a Speaker OCA call Off-hook Call AnnounceTo make an OCA call To answer a Handset OCA callTo use Busy Override Override CallsBusy Override Do Not Disturb OverrideTo use Destination Restriction or Traveling Class Override Executive OverrideDestination Restriction/Traveling Class Override To perform Executive OverridePrivacy Override Class of Service OverrideTo perform Class of Service Override PagingAnswering a All CallEmergency To use Privacy Release To set/cancel PrivacyPrivacy RedialSpeed Dial Making a Call Using Speed DialStoring a Station Speed Dial Number To store a Station Speed Dial Number using an Access CodeAdvanced Speed Dial Operation CTX System AdministrationTo change Tone Dialing Tone/Pulse DialingVoice Mail Soft Keys Voice Mail Direct TransferVoice Mail Soft Keys Advanced Operation Pause Call Recording To record a call Other Voice Mail FeaturesDKT3014 LCD Features Direct Station Selection Directory and Speed Dial ListingsInternal Directory and External Directory System Speed Dial and Personal Speed DialAlphanumeric Entry Dial Pad Alphanumeric Characters DKT3014 LCD Features User Programming Programming Feature ButtonsFlexible Button Codes User Programming ModeFlexible Button Codes Setting/Changing a Flexible Button’s FunctionChanging a One Touch Button One Touch ButtonsTo Use a One Touch Button Setting/Changing a Personal Speed Dial CodeFeature Access Codes Feature CodesQI7UQ Code 1~15 digits + User Programming + Ext. Number Incoming Call LED Indicator DetailsUser Programming DADM/DSS Console Buttons and LEDs DadmFeatures DSS ConsoleDSS Buttons Calling a Station Transferring to an Idle StationTo transfer a call to an idle station To transfer call to a busy station Call Transfer with Camp-onCall Answering Outside Line Speed DialTo override call forward with your DSS Console PagingCall Forward Override DSS Override Night Transfer ButtonRinging Repeat Centrex Feature ButtonsCentrex Application Flexible Directory NumberingDelayed Ringing Definitions Button LabelsButton Labels Button Labels Button Labels Index Isdn LCR Index