Toshiba DKT3000/2000 manual To set Automatic Callback, To cancel ACB

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Advanced Operation

Automatic Callback

Automatic Callback

When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle.

Automatic Callback can also place you in queue for an available outside line, if you reach a line group in which all lines are busy. When a station or line becomes available, the system rings your telephone. Then when you answer, it automatically rings the intended destination. The amount of time the system will wait for an idle destination is set in system programming. Automatic Callback is also known as “CO Line Queuing.”

To set Automatic Callback

1.If you hear busy tone after dialing an outside line access code or a station number, press $XWR￿&DOOEDFN or ￿. Busy tone stops, followed by success tone, then busy tone resumes.

2.Hang up. You can make other calls while waiting.

3.When the called station or outside line becomes idle, your telephone rings with a fast LED.

If you called a busy station, the extension LED flashes green (incoming call) and the called number displays.

If you called a busy outside line, the extension LED flashes green (incoming call rate). The seized line’s number displays.

4.Answer within about three rings (five to 180 seconds, set in programming) to prevent the callback from being cancelled. After you answer, you hear success tone, and the LED flashes green (in-use).

If you hear a busy tone after answering a callback, the called party is already on another call or the line has already been seized or has received an incoming call. Your request is not cancelled. You will be called again the next time a line becomes idle.

If you were attempting to make an outside call, the telephone number is automatically dialed, including the account code or override codes that were used.

To cancel ACB

Press $XWR￿&DOOEDFN or extension button + ￿￿￿￿.

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Strata CTX DKT3000/2000-Series Telephone 05/02

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Contents DKT3000/2000-Series Digital Telephone User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents Advanced Operation Iii DKT3014 LCD Features Appendix a Centrex Application Appendix a Centrex Application Introduction OrganizationHow to Use This Guide ConventionsRelated Documents/Media See FigureIntroduction Grand Tour DKT3000-series TelephonesFixed Buttons Grand TourFlexible Buttons Liquid Crystal DisplayDKT2000-series Telephones An illustration of the DKT2020-SD is shown on the nextDKT2020-SD Telephone Line Buttons Important Read First BasicsWhat’s My Line? Which Outgoing/Incoming Call Features Do I Have? Making a Call Hot DialingSpkr Button HandsetSwitching Between Handset and Speakerphone Answering a CallSpeaker Handsfree AnswerbackMessage Waiting Responding to a Lit Msg LEDMicrophone Turning On/Off Message Waiting LED on Another ExtensionTo transfer a call directly to Voice Mail VM Call TransferTo perform Call Transfer Immediate Conference Calls To conference callsTo transfer conference control To hold a conference callConnecting Two Outside Lines Adding Voice Mail to a ConferenceHold Exclusive HoldAutomatic Hold Consultation HoldVolume Control LCD Contrast AdjustmentsTo adjust the handset volume To adjust handset Beep ToneLCD Contrast Adjustments Using Your LCD Advanced OperationSoft Keys Phones only. The following table defines Soft Key PromptsSoft Key Example To set an advisory message Advisory MessagesTo clear the registered message To dial using Forced Account Codes Account Code CallsVerified/Non-Verified Account Codes Forced Account CodesTo enter an Account Code using access codes To dial using the Account Code buttonVoluntary Account Codes Verified/Non-Verified Automatic Busy Redial To cancel Automatic Busy RedialTo activate Automatic Busy Redial Automatic Callback To cancel ACBTo set Automatic Callback To cancel background music on your telephone speaker To enable background music on your telephone speakerBackground Music Call Forward SystemStation Call Forward CategoriesCall Forward Settings To change your Pass CodeTo use the Call Forward button sequence Point in the sequenceCall Forward Incoming Line Call Set for Another Station Call Park Orbits Call HistoryTo view Call History Call Pickup Group PickupTo park a call To retrieve a parked callPage/Internal Call Pickup To perform Call PickupCall Waiting To answer a waiting call by placing the current call on holdDirect Station Selection Buttons Hotline Direct Inward System Access DisaTo connect directly to another station’s extension Distinctive Ringing Do Not DisturbTo activate DND on your Primary extension To activate DND on a non-Primary extensionSetting DND for Another Extension Door LocksDoor Phones To answer a door phone callEmergency Ringdown Language CodesTo call/monitor a door phone To call from a door phoneOff-hook Call Announce To make an OCA callTo answer a Handset OCA call To answer a Speaker OCA callOverride Calls Busy OverrideDo Not Disturb Override To use Busy OverrideExecutive Override Destination Restriction/Traveling Class OverrideTo perform Executive Override To use Destination Restriction or Traveling Class OverrideClass of Service Override To perform Class of Service OverridePaging Privacy OverrideAll Call Answering aEmergency To set/cancel Privacy PrivacyRedial To use Privacy ReleaseMaking a Call Using Speed Dial Speed DialTo store a Station Speed Dial Number using an Access Code Storing a Station Speed Dial NumberCTX System Administration Advanced Speed Dial OperationTone/Pulse Dialing To change Tone DialingVoice Mail Direct Transfer Voice Mail Soft KeysVoice Mail Soft Keys Advanced Operation Pause Call Recording Other Voice Mail Features To record a callDKT3014 LCD Features Directory and Speed Dial Listings Direct Station SelectionSystem Speed Dial and Personal Speed Dial Internal Directory and External DirectoryAlphanumeric Entry Dial Pad Alphanumeric Characters DKT3014 LCD Features Programming Feature Buttons User ProgrammingUser Programming Mode Flexible Button CodesSetting/Changing a Flexible Button’s Function Flexible Button CodesOne Touch Buttons Changing a One Touch ButtonSetting/Changing a Personal Speed Dial Code To Use a One Touch ButtonFeature Codes Feature Access CodesQI7UQ Code 1~15 digits + User Programming + Ext. Number LED Indicator Details Incoming CallUser Programming DADM/DSS Console Dadm Buttons and LEDsDSS Console FeaturesDSS Buttons Transferring to an Idle Station Calling a StationTo transfer a call to an idle station Call Transfer with Camp-on Call Answering Outside LineSpeed Dial To transfer call to a busy stationPaging Call Forward Override DSS OverrideNight Transfer Button To override call forward with your DSS ConsoleCentrex Feature Buttons Centrex ApplicationFlexible Directory Numbering Ringing RepeatDelayed Ringing Button Labels DefinitionsButton Labels Button Labels Button Labels Index Isdn LCR Index