BT 4100 manual Possible problems with text messaging

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Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Help 73

Possible problems with text messaging

Text messages cannot be sent and screen displays Message Sending Failed

The base station power supply or telephone line cord might not be properly connected. Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket.

There might be a fault on the line. Check your telephone line is working properly.

You might have deleted the server number in error. See page 55-57 for instructions on how to enter the number.

Cannot send text

Check service centre number is correct including 1470P prefix (this is for BT lines. If you have another network provider please check the prefix number with them). In order to send and receive text messages you must not withhold your number. If you normally withhold your number the 1470 prefix presents your number for you.

Cannot receive text

You will not be able to receive text messages until you have first sent a message. The first message sent registers you with the text service.

More than one text messaging product is plugged into the line. Remove other products.

Check service centre number is correct.

Ensure you have subscribed to a Caller Display service and that it is active. You can check this by noting if your phone displays your caller’s number when you receive an incoming call.

If you are using personal user areas please ensure you have given people your user area number and that they are entering it to the end of your telephone number when sending you a text message.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

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Contents User Guide Welcome… Got everything? BT Synergy Base mains Handset Getting started This guideSet the date Adding or changing Service Set the alarm Writing tips for standard text entry Default settingsSilence the alarm Subscribe to the text messaging Select a base ServiceGeneral information HelpSignal strength Power adaptor cableGetting started Handset rangeAfter 24 hours, plug one end of the telephone line cord Battery low warningTalk/Standby time Your BT Synergy 4100 is ready for use Battery performanceHandset buttons Getting to know your phoneBattery levels Handset name The handset name is displayed in standby modeAlarm Bell Time DateBase buttons and LEDs Power/In use light GreenFind Handset/Page SIM ReaderPress Menu Navigating the menusOption buttons Exit or go back one level in the menuPhonebook menu Menu mapPhonebook menu Call timer Using the phoneAuto answer Caller DisplayHandsfree SecrecyRedial Switch to handsfree during a callRedial the last number called If you decide not to delete, select Save option Keypad lock Press then press . The display shows the symbolPaging Enter the telephone number using the keypad Enter Name is displayed. Enter the name using the keypadName and number phonebook Press any button on the handsetTo search alphabetically Entering numbersSelect Edit a name and numberDisplayed Melody you want, press Save to confirm. Display showsIf you decide not to delete, select the Save option Copy an entry to another handsetUsing the phone Unavailable, Copy Phonebook Fail Problems copying numbersSIM card PIN code will be displayed if your SIM card is Use Select OptionChange the SIM Code Select Opt, then use Menu or Menu to display SIM CodeHandset ringer volume Handset settingsYou will hear a sample ring on each button press Handset settings Handset settings Handset settings Base settings PIN code Base settingsBase settings OFF Date and time settings Date and time settings Caller Display BT Calling FeaturesCalls list View and dial from the Calls listRinger melody options are displayed, use Menu or Use Menu or Menu to scroll through the listSelect the Del option. Delete Entry? is displayed Call Waiting BT Calling FeaturesCallers Voice Mail/Message Waiting Two text phones connected to the same phone line Text messagingEnter your sub-address PIN code and press OK Send a text messageText messaging To display Save and select OKSent messages are stored in the Outbox Delete to delete a messageReceiving a call while writing a text Message Sending Failed Entering textThree times, 5 three times Twice, 3 twiceWriting tips for standard text entry Character or digit to the left of the cursorPress Menu or until Inbox is displayed. Select OK option Receiving and reading text messagesOK option. Enter your sub-address PIN code and press OK For each message, you will see Then select the OK optionText messaging Read, edit, send or delete texts stored in the Outbox If you have set up personal user areas, press Menu or MenuService Centre numbers Confirm Press and hold to exit and return to standby Text messaging User Areas Message alert beepsText messaging Displayed and select OK How callers send a text to a user areaEdit a user area Press Menu or Menu Select OK Delete a user area Press Menu or Menu Select OK Enter a new code for the box and select OK On or Save Send option settingsUsing additional handsets Using additional handsets User can press to answer the call Press to end the call Using additional handsetsPress and hold R . Your external caller will be put on Transferring callsHold and will hear a tone. Transfer To Handset is displayed Using additional handsets Help Help Help Possible problems with text messaging Help Help General information Safety informationProduct disposal instructions Guarantee TTE Connecting to a switchboard Synergy 4100 Issue 5 Edition 1 18.01.07 Synergy 4100 Issue 5 Edition 1 18.01.07 Synergy 4100 Issue 5 Edition 1 18.01.07 Offices worldwide