VTech CS5121-4, CS5121-2, CS5122-3, CS5121-3 Troubleshooting, Problem Suggestion

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377.

Problem	Suggestion
My telephone does not	•	Make sure the battery is installed and charged correctly (page 3). For optimum daily
work at all.		performance, return the handset to the telephone base or charger(s) after use.
	•	Make sure the power adapter is securely plugged into an outlet not controlled by a wall
		switch.
	• Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.
	•	Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in.
		Allow up to one minute for the handset and telephone base to synchronize.
	• Charge the battery in the handset for at least 16 hours.
	• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase
		a new battery.
	• Disconnect the telephone base from the jack and plug in a working telephone. If this telephone
		does not work, the problem is probably in the wiring or the local service. Call the local telephone
		company.
LOW BATTERY is	•	Place the handset in the telephone base or charger for recharging.
displayed on screen.	•	Remove and re-install the battery and use it normally until fully depleted, then recharge the
		handset on the telephone base or charger(s) for 16 hours.
	• If the above measures do not correct the problem, the battery may need to be replaced.

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