VTech CS5121-2, CS5122-3, CS5121-3, CS5121-4 Telephone company charges may apply

Troubleshooting

Problem	Suggestion
There is noise	•	The handset may be out of range. Move it closer to the telephone base.
or interference	•	Appliances or other cordless telephones plugged into the same circuit as the telephone base
during a telephone		can cause interference. Try moving the appliance or telephone base to another outlet.
conversation.	•	Other electronic products can cause interference to your cordless telephone. Try installing your
		telephone as far away as possible from the following electronic devices: wireless routers, radios,
My calls cut in and out		radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,
		televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.
when I am using the
	•	If your telephone is plugged in with a modem or a surge protector, plug the telephone (or
cordless handset.
		modem/surge protector) into a different location. If this doesn’t solve the problem, re-locate
		your telephone or modem farther apart from each other, or use a different surge protector.
	• The layout of your home or office might be limiting the operating range. Try moving the telephone
		base to another location, preferably a higher location for better reception.
	•	Disconnect the telephone base from the telephone jack and plug in a corded telephone. If
		calls are still not clear, the problem is probably in the wiring or local service. Contact the local
		telephone company (charges may apply).
	• If the other telephones in your home are having the same problem, the problem is in the wiring
		or local service. Contact the local telephone company (charges may apply).
	•	If you subscribe to high-speed Internet service (Digital Subscriber Line - DSL) through your
		telephone lines, you must install a DSL filter between the telephone base and the telephone
		wall jack. The filter will prevent noise and caller ID problems caused by DSL interference.
		Please contact your DSL service provider for more information about DSL filters.

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Appendix