VTech CS5121-2, CS5122-3, CS5121-3, CS5121-4 important safety instructions Appendix

Troubleshooting

Problem	Suggestion
The battery does not	•	Make sure the handset is placed in the telephone base or charger(s) correctly. The handset
charge in the handset		CHARGE light should be on.
or the handset battery	•	Remove the battery from the handset and then re-install it in the handset. Put the handset
does not accept		back to the telephone base or charger(s) and charge for 16 hours.
	•	If the handset is in the charger or in the telephone base but the handset CHARGE light is not
charge.
		on, see The charge light is off in this section.
	• It may be necessary to purchase a new battery. Please see the Battery section of this user’s
		manual (page 46).
	• The telephone might be malfunctioning. Please see the Warranty section of this user’s manual
		(page 59) for further instruction.
The CHARGE light is	•	Clean the charging contacts on the handset(s) and telephone base each month using a pencil
off.		eraser or a dry non-abrasive fabric.
	•	Make sure the power adapter and telephone line cords are plugged in correctly and
		securely.
	•	Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
		minute for the handset and telephone base to reset.
	• The telephone might be malfunctioning. Please see the Warranty section of this user’s manual
		(page 59) for further instruction.

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Appendix