VTech IA5864 manual Troubleshooting, Problem Suggestion

Page 35

Troubleshooting

If you have difﬁculty operating your phone, the suggestions below should solve the problem. If you still have difﬁculty after trying these suggestions, call VTech Communications at 1-800-595-9511. In Canada, call VTech Telecommunications Canada Ltd. at 1-800-267-7377.

Problem	Suggestion
My phone doesn’t	• Make sure the power cord is plugged in.
work at all.	• Make sure the telephone line cord is plugged ﬁrmly into the base unit and the telephone wall
	jack.
	• Charge the battery in the handset for 18 hours. For optimum daily performance, return the
	handset to its base when not in use.
	• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in.
	Allow up to one minute for the handset and base to reset.
	• You may need to purchase a new battery, please refer to the Batteries section of this
	user’s manual.
I cannot get a dial	• First try all the suggestions above.
tone.	• Move the handset closer to the base. You might have moved out of range.
	• Your line cord might be malfunctioning. Try installing a new line cord.
	• If the previous suggestions don’t work, disconnect the base unit from the telephone jack and
	connect a different phone. If there is no dial tone on that phone either, the problem is in your
	wiring or local service. Contact your local telephone company.

www.vtechphones.com

ADDITIONAL INFO 35

Additional Information

Image 35

Contents Table of Contents Additional Information Need HELP? Parts Check List Before You BeginChoose Location InstallationInstall Handset Battery Connect Power and Telephone Line Cords Wall Mounting Desk/Table InstallationCheck for Dial Tone Charge the Handset BatterySet Language Mode Set the Dial ModeSet Handset Date and Time Handset Ringer Style/Battery SaveBelt clip optional If you subscribe to DSL serviceHandset Operation Telephone OperationMessage Waiting Base OperationTemporary Tone Dialing Call Transfer Clear Message Waiting AlertOperating Range Headset JackScreen Displays When Display Screen MessagesStore a Number/Name in Speed Dial Speed DialingPress Select to save the edited information Edit a Number/Name Stored in Speed DialReassign Locations in Speed Dial Delete a Number/Name Stored in Speed DialDial a Speed Dial Number Edit a Number/Name Stored in the Directory Telephone DirectoryStore a Number/Name in the Directory Delete a Number/Name Stored in the Directory Dial a Number from the Directory Move a Number/Name to the Speed Dial MemoryCaller ID Review Call History About Call History Caller IDStore a Call History Record in the Directory Delete Records from Call HistoryDial a Displayed Number Screen Displays When About Announcements Audible IndicatorsSetting the clock Answering System Operation At the BaseTo delete your announcement Record Your AnnouncementTo review your announcement at any time Feature Summary Setting Up Your Answering SystemSet number of rings Listen to, Save & Delete MessagesRecord a Memo Call Screening/InterceptWindow Display When Voice Menu Answering System Operation Remote AccessRemote Access Commands Connect with the Answering SystemPlease enter you security code. Enter your remote access Batteries Battery Care and performanceProblem Suggestion TroubleshootingNoise CAN’T Connect When I’m near My handset does not My handset My Caller ID isn’t Warranty Statement MaintenanceHow do you get warranty service? Important Safety Instructions FCC Part FCC, Acta and IC RegulationsIndustry Canada Rbrc SealTechnical Speciﬁcations Index IndexIndex 91-000415-030-000 User’s Manual