Troubleshooting
Problem | Suggestion |
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I cannot dial out. | • Make sure you have a dial tone before dialing. The handset may take a second or two to find |
| the base and produce a dial tone. This is normal. Wait an extra second before dialing. |
| • Make sure your phone is set to the correct dial mode for the type of service that you have |
| (pulse or touchtone). Refer to the Installation section of this user’s manual to set the dial mode. |
| • If the other phones in your home are having the issue, the problem is in your wiring or local |
| service. Contact your local telephone company (charges may apply.) |
| • Eliminate any background noise. Noise from a television, radio or other appliance may cause |
| the phone to not dial out properly. If you cannot eliminate the background noise, first try muting |
| the handset before dialing, or dialing from another room in your home with less background |
| noise. |
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My handset beeps | • Make sure the power cord is securely plugged into the base. Plug the unit into a different, |
four times and isn’t | working outlet not controlled by a wall switch. |
performing normally. | • Move the handset closer to the base. You might have moved out of range. |
| • If the handset is in its base and the charging light does not come on, refer to Charge Light is |
| Off in this troubleshooting guide. |
| • Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. |
| Allow up to one minute for the handset and base to reset. |
| • Other electronic products can cause interference with your cordless phone. Try installing your |
| phone as far away from these types of electronic devices as possible: wireless routers, radios, |
| radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal |
| computers, kitchen appliances and other cordless phones. |
36 ADDITIONAL INFO | www.vtechphones.com |