VTech Troubleshooting Common Issues for Your Cordless Telephone

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Troubleshooting

Problem

Suggestion

I get noise, static,

• Press the CHAN button while on a call until the interference has been eliminated.

or weak signal even

• Other electronic products can cause interference with your cordless phone. Try installing your

when I’m near the

phone as far away from these types of electronic devices as possible: wireless routers, radios,

base.

radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal

 

computers, kitchen appliances and other cordless phones.

•Microwaves operate on the same frequency as your phone. It is normal to experience static on your phone while the microwave is running. Do not install this phone in the same outlet or near the microwave.

•If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge protector) into a different location. If this solves the problem, re-locate your phone or modem farther apart from one another, or use a different surge protector.

•Relocate your phone to a higher location. The phone will likely get better reception not installed in a low area.

•If the other phones in your home are having the issue, the problem is in your wiring or local service. Contact your local telephone company (charges may apply.)

I hear other calls while

• Disconnect your base unit from the telephone jack, and plug in a regular telephone. If you

using my phone.

still hear other calls, the problem is probably in your wiring or local service. Call your local

 

telephone company.

I hear noise in the

• Make sure the power cord is plugged in.

handset, and none of

 

the keys or buttons

 

work.

 

38 ADDITIONAL INFO

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Contents
Table of Contents Additional Information Need HELP? Before You Begin Parts Check ListChoose Location InstallationInstall Handset Battery Connect Power and Telephone Line Cords Desk/Table Installation Wall MountingSet the Dial Mode Charge the Handset BatterySet Language Mode Check for Dial ToneHandset Ringer Style/Battery Save Set Handset Date and TimeIf you subscribe to DSL service Belt clip optionalTelephone Operation Handset OperationMessage Waiting Base OperationTemporary Tone Dialing Clear Message Waiting Alert Call TransferHeadset Jack Operating RangeDisplay Screen Messages Screen Displays WhenSpeed Dialing Store a Number/Name in Speed DialEdit a Number/Name Stored in Speed Dial Press Select to save the edited informationReassign Locations in Speed Dial Delete a Number/Name Stored in Speed DialDial a Speed Dial Number Edit a Number/Name Stored in the Directory Telephone DirectoryStore a Number/Name in the Directory Delete a Number/Name Stored in the Directory Move a Number/Name to the Speed Dial Memory Dial a Number from the DirectoryCaller ID About Call History Caller ID Review Call HistoryStore a Call History Record in the Directory Delete Records from Call HistoryDial a Displayed Number Screen Displays When Answering System Operation At the Base Audible IndicatorsSetting the clock About AnnouncementsTo delete your announcement Record Your AnnouncementTo review your announcement at any time Setting Up Your Answering System Feature SummaryListen to, Save & Delete Messages Set number of ringsCall Screening/Intercept Record a MemoWindow Display When Connect with the Answering System Answering System Operation Remote AccessRemote Access Commands Voice MenuPlease enter you security code. Enter your remote access Battery Care and performance Batteries Troubleshooting Problem SuggestionNoise CAN’T Connect When I’m near My handset does not My handset My Caller ID isn’t Maintenance Warranty StatementHow do you get warranty service? Important Safety Instructions FCC, Acta and IC Regulations FCC PartRbrc Seal Industry CanadaTechnical Specifications Index IndexIndex 91-000415-030-000 User’s Manual
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