VTech CS6328-3, CS6329 Troubleshooting, My telephone does not work at all, There is no dial tone

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Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial

1 (800) 267-7377.

My telephone does not work at all.

•Make sure the battery is installed and charged correctly (page 3-4). For optimum daily performance, return the handset to the telephone base or charger after use.

•Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the telephone base and the telephone wall jack.

•Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize.

•Charge the battery in the handset for up to 16 hours.

•If the battery is completely depleted, it can take up to 10 minutes to charge the handset before LOW BATTERY appears on the screen (page 4).

•Completely remove and install the battery again. If that still does not work, it might be necessary to purchase a new battery.

•Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work, the problem is probably in the wiring or the local service. Call your telephone service provider.

There is no dial tone.

•First, try all the above suggestions.

•Move the handset closer to the telephone base. It might be out of range.

•The telephone line cord might be malfunctioning. Install a new telephone line cord.

•Disconnect the telephone base from the telephone wall jack and connect a different telephone. If there is no dial tone on this telephone either, the problem is in your wiring or local service. Contact your telephone service provider.

I cannot dial out.

•First, try all the above suggestions.

•Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone before producing a dial tone. Wait an extra second before dialing.

•If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your telephone service provider.

•Eliminate any background noise. Mute the cordless handset before dialing, or dial from another room in your home with less background noise.

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Contents User’s manual Congratulations Table of contents Appendix Answering system operationIndex Parts checklist Getting startedTelephone base and charger installation Battery installation Charge lightBattery charging Place in ChargerInstallation options Tabletop to wall mount installationWall mount to tabletop installation See Telephone base and charger installation onTelephone base layout USE lightHandset layout FlashMENU/SELECT Telephone settings Ringer volume telephone baseRinger volume handset Ringer toneTo manually turn off these indicators LCD languageClear voicemail Press MENU/SELECT to select LCD languageSet date/time Key toneSet date/time, then press MENU/SELECT Home area code Dial modeHome area code, then press MENU/SELECT Answering system settings Answering system set upAnswer ON/OFF To turn on or off with the telephone baseNumber of rings Call screeningPress MENU/SELECT to select Call screening Message alert tone Remote access codeAnnouncement Play your announcement Record your own announcementDelete your announcement Press MENU/SELECT to select AnnouncementTelephone operation Mute Temporary ringer silencingTemporary tone dialing Find handsetTo access a number in the directory while on a call To access a number in the call log while on a callTo access a number in the redial list while on a call Call waitingRedial list Dial a redial entryDelete from redial list Multiple handset useIntercom Answer an incoming call during an intercom callScreen shows Calling handset Shows Calling handsetShare an outside call Handset X is CallingDirectory Directory Empty Directory Full Already SavedStore a directory entry Enter NameCharacter chart Characters by number of key pressesAlphabetical search Search the directoryDial a directory entry Edit a directory entry Delete from the directoryShows Edit Number Delete contact?Store a speed dial entry Speed dialDial a speed dial number Delete a speed dial entry About caller IDMemory match Call logMissed calls indicator Review the call logView dialing options Dial a call log entrySave a call log entry to the directory Displays Edit NumberDelete from the call log Call log display screen messagesAnswering system and voicemail Answering system operationMessage capacity New message indication Call interceptMessage playback To play messages with the telephone baseDelete all messages To play messages with a handsetTo delete all messages with the telephone base To delete all messages with a handsetRecord and play memos To record a memoMessage window displays Window display DescriptionRemote access Command FunctionAppendix Handset display screen messagesCommunication between handset Telephone base lights Handset and telephone base indicators Handset lightsHandset icons Battery Expand your telephone system Add and register a handset optionalReplace a handset Troubleshooting My telephone does not work at allThere is no dial tone Cannot dial outTelephone does not ring when there is an incoming call LOW Battery shows on screenCharge light is off My handset beeps and is not performing normally Hear other calls when using the telephone My caller ID features are not working properlyHear noise on the cordless handset and the keys do not work Registration Failed appears on the handsetOUT of Range or no PWR AT Base shows in the handset screen Caller ID entries do not match the numbers I need to dialNEW Voicemail and show on the display and I don’t know why Outgoing announcement is not clear Cannot retrieve voicemail messagesAnswering system does not record messages Messages on the answering system are very difficult to hear Answering system does not respond to remote commandsMessages on the answering system are incomplete Common cures for electronic equipment Important safety instructions Precautions for users of implanted cardiac pacemakers Operating rangeMaintenance Taking care of your telephoneAbout cordless telephones Rbrc sealWarranty What does this limited warranty cover?How do you get warranty service? FCC, Acta and IC regulations FCC PartIndustry Canada Technical specifications Index Index 91-002828-050-100
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