VTech CS6329-2, CS6329-5 Cannot retrieve voicemail messages, Outgoing announcement is not clear

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Appendix

Troubleshooting

I cannot retrieve voicemail messages.

•Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 36). If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access your voicemail.

The answering system does not answer after the correct number of rings.

•Make sure the answering system is on. When the answering system is on, the

/ANS ON/OFF light on the telephone base should be lit and ANS ON should show on the handset.

•If toll saver is selected, the number of rings changes to two when there are new messages waiting (page 15).

•If the memory is full or if the answering system is off, the answering system answers after 10 rings.

•In some cases, the answering system is affected by the ringing system used by your telephone service provider.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 36). To determine how many rings will activate your voicemail, please contact your local telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

The outgoing announcement is not clear.

•When recording the announcement, make sure you speak in a normal tone of voice towards the microphone of the handset.

•Make sure there is no background noise when recording.

The answering system does not record messages.

•Make sure the answering system is on.

•When the answering machine memory is full, it does not record new messages until some old messages are deleted.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 36). To determine how many rings will activate your voicemail, please contact your local telephone service provider.

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Contents User’s manual Congratulations Table of contents Answering system operation AppendixIndex Getting started Parts checklistTelephone base and charger installation Charge light Battery installationPlace in Charger Battery chargingTabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationUSE light Telephone base layoutFlash Handset layoutMENU/SELECT Ringer volume telephone base Telephone settingsRinger volume handset Ringer toneLCD language To manually turn off these indicatorsClear voicemail Press MENU/SELECT to select LCD languageKey tone Set date/timeSet date/time, then press MENU/SELECT Dial mode Home area codeHome area code, then press MENU/SELECT Answering system set up Answering system settingsAnswer ON/OFF To turn on or off with the telephone baseCall screening Number of ringsPress MENU/SELECT to select Call screening Remote access code Message alert toneAnnouncement Record your own announcement Play your announcementDelete your announcement Press MENU/SELECT to select AnnouncementTelephone operation Temporary ringer silencing MuteTemporary tone dialing Find handsetTo access a number in the call log while on a call To access a number in the directory while on a callTo access a number in the redial list while on a call Call waitingDial a redial entry Redial listDelete from redial list Multiple handset useAnswer an incoming call during an intercom call IntercomScreen shows Calling handset Shows Calling handsetHandset X is Calling Share an outside callDirectory Empty Directory Full Already Saved DirectoryEnter Name Store a directory entryCharacters by number of key presses Character chartSearch the directory Alphabetical searchDial a directory entry Delete from the directory Edit a directory entryShows Edit Number Delete contact?Speed dial Store a speed dial entryDial a speed dial number About caller ID Delete a speed dial entryCall log Memory matchReview the call log Missed calls indicatorDial a call log entry View dialing optionsDisplays Edit Number Save a call log entry to the directoryCall log display screen messages Delete from the call logAnswering system operation Answering system and voicemailMessage capacity Call intercept New message indicationMessage playback To play messages with the telephone baseTo play messages with a handset Delete all messagesTo delete all messages with the telephone base To delete all messages with a handsetTo record a memo Record and play memosWindow display Description Message window displaysCommand Function Remote accessHandset display screen messages AppendixCommunication between handset Handset and telephone base indicators Handset lights Telephone base lightsHandset icons Battery Add and register a handset optional Expand your telephone systemReplace a handset My telephone does not work at all TroubleshootingThere is no dial tone Cannot dial outLOW Battery shows on screen Telephone does not ring when there is an incoming callCharge light is off My handset beeps and is not performing normally My caller ID features are not working properly Hear other calls when using the telephoneHear noise on the cordless handset and the keys do not work Registration Failed appears on the handsetCaller ID entries do not match the numbers I need to dial OUT of Range or no PWR AT Base shows in the handset screenNEW Voicemail and show on the display and I don’t know why Cannot retrieve voicemail messages Outgoing announcement is not clearAnswering system does not record messages Answering system does not respond to remote commands Messages on the answering system are very difficult to hearMessages on the answering system are incomplete Common cures for electronic equipment Important safety instructions Operating range Precautions for users of implanted cardiac pacemakersTaking care of your telephone MaintenanceRbrc seal About cordless telephonesWhat does this limited warranty cover? WarrantyHow do you get warranty service? FCC Part FCC, Acta and IC regulationsIndustry Canada Technical specifications Index Index 91-002828-050-100