VTech CS6328-4, CS6329-5, CS6329-4 Messages on the answering system are very difficult to hear

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Appendix

Troubleshooting

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

The messages on the answering system are very difficult to hear.

•Press /VOL+ on the telephone base or VOL/ on the handset to increase the speaker volume.

The messages on the answering system are incomplete.

•If a caller leaves a very long message, part of it may be lost when the answering system disconnects the call after four minutes.

•If the memory on the answering system becomes full during a message, the answering system stops recording and disconnects the call.

•If the caller’s voice is very soft, the answering system may stop recording and disconnect the call.

The answering system does not respond to remote commands.

•Make sure your remote access code is correct (page 16).

•Make sure you are calling from a touch-tone telephone. When dialing a number, there should be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.

•There may be interference on the telephone line you are using. Press the dial pad keys firmly when dialing.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

•Make sure your computer is powered on.

•Make sure your Internet connection is working properly.

•Make sure that the software is installed and running for your nontraditional telephone service.

•Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.

•In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply.

•If you are using a firewall, it may prevent access to your nontraditional telephone service. Contact your service provider for more information.

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Contents User’s manual Congratulations Table of contents Appendix Answering system operationIndex Parts checklist Getting startedTelephone base and charger installation Battery installation Charge lightBattery charging Place in ChargerInstallation options Tabletop to wall mount installationWall mount to tabletop installation See Telephone base and charger installation onTelephone base layout USE lightHandset layout FlashMENU/SELECT Ringer volume handset Telephone settingsRinger volume telephone base Ringer toneClear voicemail To manually turn off these indicatorsLCD language Press MENU/SELECT to select LCD languageSet date/time Key toneSet date/time, then press MENU/SELECT Home area code Dial modeHome area code, then press MENU/SELECT Answer ON/OFF Answering system settingsAnswering system set up To turn on or off with the telephone baseNumber of rings Call screeningPress MENU/SELECT to select Call screening Message alert tone Remote access codeAnnouncement Delete your announcement Play your announcementRecord your own announcement Press MENU/SELECT to select AnnouncementTelephone operation Temporary tone dialing MuteTemporary ringer silencing Find handsetTo access a number in the redial list while on a call To access a number in the directory while on a callTo access a number in the call log while on a call Call waitingDelete from redial list Redial listDial a redial entry Multiple handset useScreen shows Calling handset IntercomAnswer an incoming call during an intercom call Shows Calling handsetShare an outside call Handset X is CallingDirectory Directory Empty Directory Full Already SavedStore a directory entry Enter NameCharacter chart Characters by number of key pressesAlphabetical search Search the directoryDial a directory entry Shows Edit Number Edit a directory entryDelete from the directory Delete contact?Store a speed dial entry Speed dialDial a speed dial number Delete a speed dial entry About caller IDMemory match Call logMissed calls indicator Review the call logView dialing options Dial a call log entrySave a call log entry to the directory Displays Edit NumberDelete from the call log Call log display screen messagesAnswering system and voicemail Answering system operationMessage capacity Message playback New message indicationCall intercept To play messages with the telephone baseTo delete all messages with the telephone base Delete all messagesTo play messages with a handset To delete all messages with a handsetRecord and play memos To record a memoMessage window displays Window display DescriptionRemote access Command FunctionAppendix Handset display screen messagesCommunication between handset Telephone base lights Handset and telephone base indicators Handset lightsHandset icons Battery Expand your telephone system Add and register a handset optionalReplace a handset There is no dial tone TroubleshootingMy telephone does not work at all Cannot dial outTelephone does not ring when there is an incoming call LOW Battery shows on screenCharge light is off My handset beeps and is not performing normally Hear noise on the cordless handset and the keys do not work Hear other calls when using the telephoneMy caller ID features are not working properly Registration Failed appears on the handsetOUT of Range or no PWR AT Base shows in the handset screen Caller ID entries do not match the numbers I need to dialNEW Voicemail and show on the display and I don’t know why Outgoing announcement is not clear Cannot retrieve voicemail messagesAnswering system does not record messages Messages on the answering system are very difficult to hear Answering system does not respond to remote commandsMessages on the answering system are incomplete Common cures for electronic equipment Important safety instructions Precautions for users of implanted cardiac pacemakers Operating rangeMaintenance Taking care of your telephoneAbout cordless telephones Rbrc sealWarranty What does this limited warranty cover?How do you get warranty service? FCC, Acta and IC regulations FCC PartIndustry Canada Technical specifications Index Index 91-002828-050-100