VTech CS6328-5, CS6329-5, CS6329-4 Caller ID entries do not match the numbers I need to dial

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Appendix

Troubleshooting

The telephone does not receive caller ID or the telephone does not show caller ID during call waiting.

•Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider.

•The caller may not be calling from an area which supports caller ID.

•Both your and your caller’s telephone service providers must use equipment compatible with caller ID service.

•If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about

DSL filters.

Caller ID entries do not match the numbers I need to dial.

•Caller ID service delivers 10 digits (the area code plus the seven-digits number). If you need to dial something other 10 digits, see page 33 for instructions on changing the number.

•If you dial seven digits for local calls, you may want to use the home area code feature (page 13).

OUT OF RANGE OR NO PWR AT BASE shows in the handset screen.

•The handset may be out of range. Move it closer to the telephone base.

•Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.

•Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and install the battery again. Place the handset in the telephone base and allow up to one minute for the handset and telephone base to synchronize.

•Other electronic products such as HAM Radios and other DECT Phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

NEW VOICEMAIL and show on the display and I don’t know why.

•Your telephone has voicemail indication that is separate from the built-in answering system. If NEW VOICEMAIL and appear on the display, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.

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Contents User’s manual Congratulations Table of contents Index Answering system operationAppendix Parts checklist Getting startedTelephone base and charger installation Battery installation Charge lightBattery charging Place in ChargerInstallation options Tabletop to wall mount installationWall mount to tabletop installation See Telephone base and charger installation onTelephone base layout USE lightHandset layout FlashMENU/SELECT Telephone settings Ringer volume telephone baseRinger volume handset Ringer toneTo manually turn off these indicators LCD languageClear voicemail Press MENU/SELECT to select LCD languageSet date/time, then press MENU/SELECT Key toneSet date/time Home area code, then press MENU/SELECT Dial modeHome area code Answering system settings Answering system set upAnswer ON/OFF To turn on or off with the telephone basePress MENU/SELECT to select Call screening Call screeningNumber of rings Announcement Remote access codeMessage alert tone Play your announcement Record your own announcementDelete your announcement Press MENU/SELECT to select AnnouncementTelephone operation Mute Temporary ringer silencingTemporary tone dialing Find handsetTo access a number in the directory while on a call To access a number in the call log while on a callTo access a number in the redial list while on a call Call waitingRedial list Dial a redial entryDelete from redial list Multiple handset useIntercom Answer an incoming call during an intercom callScreen shows Calling handset Shows Calling handsetShare an outside call Handset X is CallingDirectory Directory Empty Directory Full Already SavedStore a directory entry Enter NameCharacter chart Characters by number of key pressesDial a directory entry Search the directoryAlphabetical search Edit a directory entry Delete from the directoryShows Edit Number Delete contact?Dial a speed dial number Speed dialStore a speed dial entry Delete a speed dial entry About caller IDMemory match Call logMissed calls indicator Review the call logView dialing options Dial a call log entrySave a call log entry to the directory Displays Edit NumberDelete from the call log Call log display screen messagesMessage capacity Answering system operationAnswering system and voicemail New message indication Call interceptMessage playback To play messages with the telephone baseDelete all messages To play messages with a handsetTo delete all messages with the telephone base To delete all messages with a handsetRecord and play memos To record a memoMessage window displays Window display DescriptionRemote access Command FunctionAppendix Handset display screen messagesCommunication between handset Handset icons Handset and telephone base indicators Handset lightsTelephone base lights Battery Expand your telephone system Add and register a handset optionalReplace a handset Troubleshooting My telephone does not work at allThere is no dial tone Cannot dial outCharge light is off LOW Battery shows on screenTelephone does not ring when there is an incoming call My handset beeps and is not performing normally Hear other calls when using the telephone My caller ID features are not working properlyHear noise on the cordless handset and the keys do not work Registration Failed appears on the handsetNEW Voicemail and show on the display and I don’t know why Caller ID entries do not match the numbers I need to dialOUT of Range or no PWR AT Base shows in the handset screen Answering system does not record messages Cannot retrieve voicemail messagesOutgoing announcement is not clear Messages on the answering system are incomplete Answering system does not respond to remote commandsMessages on the answering system are very difficult to hear Common cures for electronic equipment Important safety instructions Precautions for users of implanted cardiac pacemakers Operating rangeMaintenance Taking care of your telephoneAbout cordless telephones Rbrc sealWarranty What does this limited warranty cover?How do you get warranty service? FCC, Acta and IC regulations FCC PartIndustry Canada Technical specifications Index Index 91-002828-050-100
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