NEC 1093098 manual Using the Automated Attendant For the outside caller

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Automated Attendant

Automated Attendant

Description

Automatically answers the telephone system’s incoming calls, plays an Instruction Menu message, and provides dialing options to callers.

For a built-in call answering capability when IntraMail is not installed, see Automated Attendant, Built-In (page 24).

The Automated Attendant answers outside calls on each line, according to the time of the day and day of the week that the call is ringing. The Automated Attendant can automatically answer the telephone system’s incom- ing calls, play an Instruction Menu message, and provide dialing options to callers.

Operation

Using the Automated Attendant

For the outside caller:

1.

After Automated Attendant answers, the voice prompts will instruct you on which digits to dial.

24 ◆ IntraMail Features

DSX Feature Handbook

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Contents IntraMail Feature Handbook NEC Unified Solutions, Inc Table of Contents Ii Table of Contents Introduction You see DSX-nnCharts DSX Dial Codes by Feature Page 1When you are Intercom + #11 or #Charts Telephone Illustrations Button Display Telephone IntroductionSpeed Dial Bin keys Feature keys Button Display TelephoneCalls Button Super Display Telephone IntroductionButton DSS Console Telephone Illustrations Without IntraMail Installed With IntraMail InstalledIntraMail Feature Glossary Name Description Call Routing MailboxCall Screening Caller ID and Voice MailName Getting Recorded Help Description Guest Mailbox Instruction MenuLeaving a Message Listening to Messages Log Onto Voice Mail Mailbox Name Mailbox Options MenuMessage Listen Mode Make CallMessage Count Display Message DeleteSee Volume Control with Voice Mail page 88 for Transfer to a Mailbox Volume Control with Voice MailSee Time and Date with Voice Mail page 84 for Play a pre-recorded announcement to callers Announcement MailboxRecording an Announcement Mailbox Message Announcement Message See Announcement MailboxAnswer Schedule Override Enabling Answer Schedule OverrideAnswer Tables To activate or cancel Personal Answering Machine Emulation Using Personal Answering Machine EmulationAnswering Machine Emulation Auto Attendant Do Not Disturb Access the Mailbox Greeting options Auto Erase or Save Handling Partially Reviewed MessagesAutomatically hear the time and date a message was left Auto Time StampTurning Auto Time Stamp On or Off Using the Automated Attendant For the outside caller Automated AttendantAutomated Attendant, Built-In #AG Automated Attendant Transfer Automatic Routing for Rotary Dial Callers Bilingual Voice Prompts Routing MailboxOutside Line Station MailboxAn extension user can forward their calls to their mailbox Call Forward to a MailboxCaller hears, That is an invalid entry , Activating or Canceling Call Forward to your Mailbox To activate Call ForwardingCall Routing Mailbox Recording an Instruction Menu for a Call Routing MailboxCall Screening and Group Mailboxes Call ScreeningAutomatic Call Screening Manual Call Screening Operation To use another feature or process another callTo intercept the call and stop recording the message Automatic Call Screening Operation To turn Automatic Call Screening on or offCaller ID and Voice Mail Automated Attendant Transfer Calling the Automated AttendantNext Call Routing Mailbox Centrex Transfer Conversation Record Conversation Record Key for a Co-worker’s MailboxUser Programmable Feature Conversation RecordDial Action Table Defines the dialing options for Automated Attendant callersDirectory Dialing Using Directory Dialing To use Directory Dialing Recording a Directory Dialing MessageDialing Options Available while Entering a Name TimeoutDirectory Dialing Mailbox Name Entry Options Directory Dialing Mailbox Routing Options Erasing All Messages Erasing All Messages in a Subscriber MailboxExiting a Mailbox Exit your mailbox by dialing a code or by hanging upTo exit your mailbox To exit and immediately return to your mailboxExternal Transfer Getting Recorded Help Request help from the IntraMail voice promptsMultiple Greetings GreetingRemote Greetings Turn Auto Attendant Do Not Disturb off or on Accessing a Guest Mailbox Guest MailboxTo log onto a Guest Mailbox Logging Onto a Guest Mailbox from the Automated AttendantInstruction Menu Leaving a Message Additional Options While Leaving a MessageDialing Options While Leaving a Message An invalid entry ,To leave a message in a mailbox from outside the company See Message Listen Mode Listening to MessagesMessage Listen Options See Time and Date with Voice MailTelephone Display while Listening to a Message Super DisplayButton and 34-Button Display Local On-site Logon Log Onto Voice MailRemote Log On Logging Onto Your Mailbox To log onto your Subscriber MailboxMailbox Name Recording Your Mailbox NameErase the mailbox name Mailbox Options Menu Accessing the Mailbox Options MenuSee Mailbox Security Code Delete Mailbox Security Code Delete Deleting a Mailbox Security CodeMain Menu Mailbox Main MenuAccessing the Mailbox Main Menu Using Make Call from your Mailbox Make CallMessage Count Display Operation is automatic Message Delete Deleting a MessageMessage Forward Forwarding a MessageMessage Listen Mode How Message Notification Works to Normal Telephone Numbers Message NotificationHow Message Notification Works to Digital Pager Numbers Setting Up Message Notification Page 1 Back up to the previous level without changing your entrySetting Up Message Notification Page 2 Message On Hold Recording the Message On HoldMessage Playback Direction Message Reply Next Call Routing Mailbox Recording Options Record and Send a MessageRecord and Send a Message Security Code System Administrator Options System AdministratorOption Description For more, see Accessing the System Administrator Options Turn to System Administrator Options page 82 for moreSet the system time and date Time and Date with Voice MailHearing the Current Time and Date Time and Date Stamp with Caller ID Time and Date StampHearing the Time and Date a Message was Left Transfer to a Mailbox Transfer Message HandlingTransferring Calls to a Mailbox Method B Transfer without first ringing Press TransferMethod C Using a Call Coverage key Press Transfer Method D Using a Hotline keyVolume Control with Voice Mail Volume Control
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