NEC 1093098 Name Description, Call Routing Mailbox, Call Screening, Caller ID and Voice Mail

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IntraMail Feature Glossary

Name

Description

Usage

Call Routing Mailbox

The mailbox associated with an Answer Table that specifies

Automated Attendant

 

which dialing options (Dial Action Table) and announce-

 

 

ments are available to Automated Attendant callers.

 

 

• See Call Routing Mailbox (page 32) for more.

 

 

 

 

Call Screening

Call Screening allows a display keyset extension user to

Voice Mail

 

listen to (screen) a voice mail message as it is being left in

 

 

their mailbox. Unlike Personal Answering Machine emu-

 

 

lation, Call Screening does not require the extension user

 

 

to forward their calls immediately to voice mail.

 

 

• See Call Screening (page 33) for more.

 

 

 

 

Caller ID and Voice Mail

A telephone company service that provides a caller’s number

System

 

and optional name. The telephone system can pass this infor-

 

 

mation to IntraMail to enable Caller ID with Return Call.

 

 

• See Caller ID and Voice Mail (page 36) for more.

 

 

 

 

Calling the Automated Attendant

Automated Attendant callers can use various IntraMail

Automated Attendant

 

features and then return to the Automated Attendant for

 

 

additional dialing options.

 

 

• See Calling the Automated Attendant (page 37) for

 

 

more.

 

 

 

 

Centrex Transfer

The Automated Attendant to transfer a caller from a Cen-

Automated Attendant

 

trex line to an outside number using the features of that

 

 

Centrex line.

 

 

• See Centrex Transfer (page 38) for more.

 

 

 

 

Conversation Record

Allows an extension user to record their active call as a mes-

Voice Mail

 

sage in their mailbox. IntraMail will broadcast a beep and a

 

 

voice prompt to the callers as Conversation Record begins.

 

 

• See Conversation Record (page 39) for more.

 

 

 

 

Dial Action Table

Defines the dialing options for a Call Routing Mailbox

Automated Attendant

 

chosen by the active Answer Table, which in turn provides

 

 

those dialing options to Automated Attendant callers.

 

 

• See Dial Action Table (page 41) for more.

 

 

 

 

Directory Dialing

Directory Dialing allows an Automated Attendant caller to

Automated Attendant

 

reach an extension by dialing the first few letters in the

 

 

extension user’s name.

 

 

• See Directory Dialing (page 42) for more.

 

 

 

 

Erasing All Messages

Lets the System Administrator delete mailbox messages

Maintenance

 

system-wide.

 

 

• See Erasing All Messages (page 46) for more.

 

 

 

 

Exiting a Mailbox

An extension user can exit their mailbox by dialing a code

Voice Mail

 

or by hanging up.

 

 

• See Exiting a Mailbox (page 47) for more.

 

 

 

 

External Transfer

An Automated Attendant caller can automatically route to

Automated Attendant

 

an outside telephone number.

 

 

• See External Transfer (page 48) for more.

 

Features

IntraMail

 

 

DSX Feature Handbook

IntraMail Features ◆ 11

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Contents IntraMail Feature Handbook NEC Unified Solutions, Inc Table of Contents Ii Table of Contents You see DSX-nn IntroductionIntercom + #11 or # ChartsDSX Dial Codes by Feature Page 1 When you areCharts Button Display Telephone Introduction Telephone IllustrationsButton Display Telephone Speed Dial Bin keys Feature keysButton Super Display Telephone Introduction CallsButton DSS Console Telephone Illustrations With IntraMail Installed Without IntraMail InstalledIntraMail Feature Glossary Caller ID and Voice Mail Name DescriptionCall Routing Mailbox Call ScreeningMailbox Name Mailbox Options Menu Name Getting Recorded Help DescriptionGuest Mailbox Instruction Menu Leaving a Message Listening to Messages Log Onto Voice MailMessage Delete Message Listen ModeMake Call Message Count DisplayTransfer to a Mailbox Volume Control with Voice Mail See Volume Control with Voice Mail page 88 forSee Time and Date with Voice Mail page 84 for Announcement Mailbox Play a pre-recorded announcement to callersRecording an Announcement Mailbox Message See Announcement Mailbox Announcement MessageEnabling Answer Schedule Override Answer Schedule OverrideAnswer Tables Using Personal Answering Machine Emulation To activate or cancel Personal Answering Machine EmulationAnswering Machine Emulation Auto Attendant Do Not Disturb Access the Mailbox Greeting options Handling Partially Reviewed Messages Auto Erase or SaveAuto Time Stamp Automatically hear the time and date a message was leftTurning Auto Time Stamp On or Off Automated Attendant Using the Automated Attendant For the outside callerAutomated Attendant, Built-In #AG Automated Attendant Transfer Automatic Routing for Rotary Dial Callers Station Mailbox Bilingual Voice PromptsRouting Mailbox Outside LineCall Forward to a Mailbox An extension user can forward their calls to their mailboxCaller hears, That is an invalid entry , To activate Call Forwarding Activating or Canceling Call Forward to your MailboxRecording an Instruction Menu for a Call Routing Mailbox Call Routing MailboxCall Screening Call Screening and Group MailboxesAutomatic Call Screening To use another feature or process another call Manual Call Screening OperationTo intercept the call and stop recording the message To turn Automatic Call Screening on or off Automatic Call Screening OperationCaller ID and Voice Mail Calling the Automated Attendant Automated Attendant TransferNext Call Routing Mailbox Centrex Transfer Conversation Record Key for a Co-worker’s Mailbox Conversation RecordConversation Record User Programmable FeatureDefines the dialing options for Automated Attendant callers Dial Action TableDirectory Dialing Recording a Directory Dialing Message Using Directory Dialing To use Directory DialingTimeout Dialing Options Available while Entering a NameDirectory Dialing Mailbox Name Entry Options Directory Dialing Mailbox Routing Options Erasing All Messages in a Subscriber Mailbox Erasing All MessagesTo exit and immediately return to your mailbox Exiting a MailboxExit your mailbox by dialing a code or by hanging up To exit your mailboxExternal Transfer Request help from the IntraMail voice prompts Getting Recorded HelpGreeting Multiple GreetingsRemote Greetings Turn Auto Attendant Do Not Disturb off or on Logging Onto a Guest Mailbox from the Automated Attendant Accessing a Guest MailboxGuest Mailbox To log onto a Guest MailboxInstruction Menu An invalid entry , Leaving a MessageAdditional Options While Leaving a Message Dialing Options While Leaving a MessageTo leave a message in a mailbox from outside the company See Time and Date with Voice Mail See Message Listen ModeListening to Messages Message Listen OptionsSuper Display Telephone Display while Listening to a MessageButton and 34-Button Display Log Onto Voice Mail Local On-site LogonRemote Log On To log onto your Subscriber Mailbox Logging Onto Your MailboxRecording Your Mailbox Name Mailbox NameErase the mailbox name Accessing the Mailbox Options Menu Mailbox Options MenuSee Mailbox Security Code Delete Deleting a Mailbox Security Code Mailbox Security Code DeleteMailbox Main Menu Main MenuAccessing the Mailbox Main Menu Make Call Using Make Call from your MailboxMessage Count Display Operation is automatic Deleting a Message Message DeleteForwarding a Message Message ForwardMessage Listen Mode Message Notification How Message Notification Works to Normal Telephone NumbersHow Message Notification Works to Digital Pager Numbers Back up to the previous level without changing your entry Setting Up Message Notification Page 1Setting Up Message Notification Page 2 Recording the Message On Hold Message On HoldMessage Playback Direction Message Reply Next Call Routing Mailbox Record and Send a Message Recording OptionsRecord and Send a Message Security Code System Administrator System Administrator OptionsOption Description For more, see Turn to System Administrator Options page 82 for more Accessing the System Administrator OptionsTime and Date with Voice Mail Set the system time and dateHearing the Current Time and Date Time and Date Stamp Time and Date Stamp with Caller IDHearing the Time and Date a Message was Left Method B Transfer without first ringing Press Transfer Transfer to a MailboxTransfer Message Handling Transferring Calls to a MailboxMethod D Using a Hotline key Method C Using a Call Coverage key Press TransferVolume Control Volume Control with Voice Mail
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