NEC 1093098 manual Recording an Instruction Menu for a Call Routing Mailbox

Page 57

Instruction Menu

Instruction Menu

Description

Play an announcement to outside callers announcing the Automated Attendant dialing options.

The Instruction Menu is the announcement that plays to Automated Attendant callers. Normally, the Instruc- tion Menu greets callers and provides them with the Automated Attendant dialing options. The Instruction Menu is associated with the active Call Routing Mailbox. Normally, you should have the System Adminis- trator customize (rerecord) the Instruction Menu to match the dialing options enabled in the site’s Dial Action Table. If a custom Instruction Menu is not recorded, the Automated Attendant callers hear:

“Thank you for calling. If you are calling from a touch tone phone, please dial the extension number you wish to reach, or dial 0 for assistance. If you are calling from a rotary dial phone, please stay on the line for assistance.”

Operation

Recording an Instruction Menu for a Call Routing Mailbox

[Super Display Soft Key] - [Keyset Soft Key]

Log onto System Administrator’s mailbox.

SA (72)

Access System Administrator options.

[System Admin] - [N/A]

 

 

 

 

 

I (4)

Select Instruction Menus.

 

[Instruction] - [Instr]

 

 

 

 

 

 

 

Enter the Call Routing Mailbox number.

 

L (5)

Listen to the current Instruction Menu (if any).

 

[Listen] - [Lstn]

 

 

 

 

 

 

 

 

#

Exit listen mode.

 

 

 

 

 

R (7)

Record a new Instruction Menu.

 

[Record] - [Rec]

 

 

 

 

 

 

 

Record message.

 

 

 

 

 

 

*

Pause or restart recording

 

 

[Resume] - [Resume]

 

 

 

[Pause] - [Pause]

 

 

 

 

 

 

E (3)

Erase recording.

 

 

[Cancel] - [Cancel]

 

 

 

 

 

 

 

 

 

#

Exit recording mode.

 

 

[Done] - [Done]

 

 

 

 

 

 

 

 

E (3)

Erase the Instruction Menu.

 

[Erase] - [Erase]

 

 

 

 

 

 

#

Go back to the System Administrator options.

 

[Exit] - [Exit]

 

 

 

 

 

 

 

 

#

Go back to the System Administrator options.

[Exit] - [Exit]

 

 

 

 

 

 

 

 

 

0Plays Help message.

Features

IntraMail

 

 

DSX Feature Handbook

IntraMail Features ◆ 53

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Page 56 Page 58
Contents IntraMail Feature Handbook NEC Unified Solutions, Inc Table of Contents Ii Table of Contents You see DSX-nn IntroductionDSX Dial Codes by Feature Page 1 ChartsWhen you are Intercom + #11 or #Charts Button Display Telephone Introduction Telephone IllustrationsButton Display Telephone Speed Dial Bin keys Feature keysButton Super Display Telephone Introduction CallsButton DSS Console Telephone Illustrations With IntraMail Installed Without IntraMail InstalledIntraMail Feature Glossary Call Routing Mailbox Name DescriptionCall Screening Caller ID and Voice MailGuest Mailbox Instruction Menu Name Getting Recorded Help DescriptionLeaving a Message Listening to Messages Log Onto Voice Mail Mailbox Name Mailbox Options MenuMake Call Message Listen ModeMessage Count Display Message DeleteTransfer to a Mailbox Volume Control with Voice Mail See Volume Control with Voice Mail page 88 forSee Time and Date with Voice Mail page 84 for Announcement Mailbox Play a pre-recorded announcement to callersRecording an Announcement Mailbox Message See Announcement Mailbox Announcement MessageEnabling Answer Schedule Override Answer Schedule OverrideAnswer Tables Using Personal Answering Machine Emulation To activate or cancel Personal Answering Machine EmulationAnswering Machine Emulation Auto Attendant Do Not Disturb Access the Mailbox Greeting options Handling Partially Reviewed Messages Auto Erase or SaveAuto Time Stamp Automatically hear the time and date a message was leftTurning Auto Time Stamp On or Off Automated Attendant Using the Automated Attendant For the outside callerAutomated Attendant, Built-In #AG Automated Attendant Transfer Automatic Routing for Rotary Dial Callers Routing Mailbox Bilingual Voice PromptsOutside Line Station MailboxCall Forward to a Mailbox An extension user can forward their calls to their mailboxCaller hears, That is an invalid entry , To activate Call Forwarding Activating or Canceling Call Forward to your MailboxRecording an Instruction Menu for a Call Routing Mailbox Call Routing MailboxCall Screening Call Screening and Group MailboxesAutomatic Call Screening To use another feature or process another call Manual Call Screening OperationTo intercept the call and stop recording the message To turn Automatic Call Screening on or off Automatic Call Screening OperationCaller ID and Voice Mail Calling the Automated Attendant Automated Attendant TransferNext Call Routing Mailbox Centrex Transfer Conversation Record Key for a Co-worker’s Mailbox Conversation RecordConversation Record User Programmable FeatureDefines the dialing options for Automated Attendant callers Dial Action TableDirectory Dialing Recording a Directory Dialing Message Using Directory Dialing To use Directory DialingTimeout Dialing Options Available while Entering a NameDirectory Dialing Mailbox Name Entry Options Directory Dialing Mailbox Routing Options Erasing All Messages in a Subscriber Mailbox Erasing All MessagesExit your mailbox by dialing a code or by hanging up Exiting a MailboxTo exit your mailbox To exit and immediately return to your mailboxExternal Transfer Request help from the IntraMail voice prompts Getting Recorded HelpGreeting Multiple GreetingsRemote Greetings Turn Auto Attendant Do Not Disturb off or on Guest Mailbox Accessing a Guest MailboxTo log onto a Guest Mailbox Logging Onto a Guest Mailbox from the Automated AttendantInstruction Menu Additional Options While Leaving a Message Leaving a MessageDialing Options While Leaving a Message An invalid entry ,To leave a message in a mailbox from outside the company Listening to Messages See Message Listen ModeMessage Listen Options See Time and Date with Voice MailSuper Display Telephone Display while Listening to a MessageButton and 34-Button Display Log Onto Voice Mail Local On-site LogonRemote Log On To log onto your Subscriber Mailbox Logging Onto Your MailboxRecording Your Mailbox Name Mailbox NameErase the mailbox name Accessing the Mailbox Options Menu Mailbox Options MenuSee Mailbox Security Code Delete Deleting a Mailbox Security Code Mailbox Security Code DeleteMailbox Main Menu Main MenuAccessing the Mailbox Main Menu Make Call Using Make Call from your MailboxMessage Count Display Operation is automatic Deleting a Message Message DeleteForwarding a Message Message ForwardMessage Listen Mode Message Notification How Message Notification Works to Normal Telephone NumbersHow Message Notification Works to Digital Pager Numbers Back up to the previous level without changing your entry Setting Up Message Notification Page 1Setting Up Message Notification Page 2 Recording the Message On Hold Message On HoldMessage Playback Direction Message Reply Next Call Routing Mailbox Record and Send a Message Recording OptionsRecord and Send a Message Security Code System Administrator System Administrator OptionsOption Description For more, see Turn to System Administrator Options page 82 for more Accessing the System Administrator OptionsTime and Date with Voice Mail Set the system time and dateHearing the Current Time and Date Time and Date Stamp Time and Date Stamp with Caller IDHearing the Time and Date a Message was Left Transfer Message Handling Transfer to a MailboxTransferring Calls to a Mailbox Method B Transfer without first ringing Press TransferMethod D Using a Hotline key Method C Using a Call Coverage key Press TransferVolume Control Volume Control with Voice Mail
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