NEC 1093098 manual Calling the Automated Attendant, Automated Attendant Transfer

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Calling the Automated Attendant

Calling the Automated Attendant

Description

Outside callers can return to the Automated Attendant for additional dialing options.

Automated Attendant callers can use various IntraMail features and then return to the Automated Attendant for additional dialing options. This lets the caller dial other extensions, leave messages for co-workers, or use other Automated Attendant features. The features below describe several ways to return to the Auto- mated Attendant.

❥Automated Attendant Transfer (page 27)

An extension user can transfer their outside call to the Automated Attendant so the outside caller can use the Automated Attendant dialing options.

❥Next Call Routing Mailbox (page 79)

The Next Call Routing Mailbox provides callers with additional dialing options after they leave a mes- sage in a mailbox (depending on the setting of the Dialing Option).

Operation

Turn to Automated Attendant Transfer (page 27) and Next Call Routing Mailbox (page 79).

Features	IntraMail

DSX Feature Handbook

IntraMail Features ◆ 37

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Contents IntraMail Feature Handbook NEC Unified Solutions, Inc Table of Contents Ii Table of Contents You see DSX-nn IntroductionDSX Dial Codes by Feature Page 1 ChartsWhen you are Intercom + #11 or #Charts Button Display Telephone Introduction Telephone IllustrationsButton Display Telephone Speed Dial Bin keys Feature keysButton Super Display Telephone Introduction CallsButton DSS Console Telephone Illustrations With IntraMail Installed Without IntraMail InstalledIntraMail Feature Glossary Call Routing Mailbox Name DescriptionCall Screening Caller ID and Voice MailGuest Mailbox Instruction Menu Name Getting Recorded Help DescriptionLeaving a Message Listening to Messages Log Onto Voice Mail Mailbox Name Mailbox Options MenuMake Call Message Listen ModeMessage Count Display Message DeleteSee Time and Date with Voice Mail page 84 for Transfer to a Mailbox Volume Control with Voice MailSee Volume Control with Voice Mail page 88 for Recording an Announcement Mailbox Message Announcement MailboxPlay a pre-recorded announcement to callers See Announcement Mailbox Announcement MessageEnabling Answer Schedule Override Answer Schedule OverrideAnswer Tables Answering Machine Emulation Using Personal Answering Machine EmulationTo activate or cancel Personal Answering Machine Emulation Auto Attendant Do Not Disturb Access the Mailbox Greeting options Handling Partially Reviewed Messages Auto Erase or SaveTurning Auto Time Stamp On or Off Auto Time StampAutomatically hear the time and date a message was left Automated Attendant Using the Automated Attendant For the outside callerAutomated Attendant, Built-In #AG Automated Attendant Transfer Automatic Routing for Rotary Dial Callers Routing Mailbox Bilingual Voice PromptsOutside Line Station MailboxCaller hears, That is an invalid entry , Call Forward to a MailboxAn extension user can forward their calls to their mailbox To activate Call Forwarding Activating or Canceling Call Forward to your MailboxRecording an Instruction Menu for a Call Routing Mailbox Call Routing MailboxAutomatic Call Screening Call ScreeningCall Screening and Group Mailboxes To intercept the call and stop recording the message To use another feature or process another callManual Call Screening Operation To turn Automatic Call Screening on or off Automatic Call Screening OperationCaller ID and Voice Mail Next Call Routing Mailbox Calling the Automated AttendantAutomated Attendant Transfer Centrex Transfer Conversation Record Key for a Co-worker’s Mailbox Conversation RecordConversation Record User Programmable FeatureDeﬁnes the dialing options for Automated Attendant callers Dial Action TableDirectory Dialing Recording a Directory Dialing Message Using Directory Dialing To use Directory DialingDirectory Dialing Mailbox Name Entry Options TimeoutDialing Options Available while Entering a Name Directory Dialing Mailbox Routing Options Erasing All Messages in a Subscriber Mailbox Erasing All MessagesExit your mailbox by dialing a code or by hanging up Exiting a MailboxTo exit your mailbox To exit and immediately return to your mailboxExternal Transfer Request help from the IntraMail voice prompts Getting Recorded HelpRemote Greetings GreetingMultiple Greetings Turn Auto Attendant Do Not Disturb off or on Guest Mailbox Accessing a Guest MailboxTo log onto a Guest Mailbox Logging Onto a Guest Mailbox from the Automated AttendantInstruction Menu Additional Options While Leaving a Message Leaving a MessageDialing Options While Leaving a Message An invalid entry ,To leave a message in a mailbox from outside the company Listening to Messages See Message Listen ModeMessage Listen Options See Time and Date with Voice MailSuper Display Telephone Display while Listening to a MessageButton and 34-Button Display Remote Log On Log Onto Voice MailLocal On-site Logon To log onto your Subscriber Mailbox Logging Onto Your MailboxRecording Your Mailbox Name Mailbox NameErase the mailbox name See Mailbox Security Code Delete Accessing the Mailbox Options MenuMailbox Options Menu Deleting a Mailbox Security Code Mailbox Security Code DeleteMailbox Main Menu Main MenuAccessing the Mailbox Main Menu Make Call Using Make Call from your MailboxMessage Count Display Operation is automatic Deleting a Message Message DeleteForwarding a Message Message ForwardMessage Listen Mode How Message Notiﬁcation Works to Digital Pager Numbers Message NotiﬁcationHow Message Notiﬁcation Works to Normal Telephone Numbers Back up to the previous level without changing your entry Setting Up Message Notiﬁcation Page 1Setting Up Message Notiﬁcation Page 2 Recording the Message On Hold Message On HoldMessage Playback Direction Message Reply Next Call Routing Mailbox Record and Send a Message Record and Send a MessageRecording Options Security Code Option Description For more, see System AdministratorSystem Administrator Options Turn to System Administrator Options page 82 for more Accessing the System Administrator OptionsHearing the Current Time and Date Time and Date with Voice MailSet the system time and date Hearing the Time and Date a Message was Left Time and Date StampTime and Date Stamp with Caller ID Transfer Message Handling Transfer to a MailboxTransferring Calls to a Mailbox Method B Transfer without ﬁrst ringing Press TransferMethod D Using a Hotline key Method C Using a Call Coverage key Press TransferVolume Control Volume Control with Voice Mail