NEC 1093098 manual Recording the Message On Hold

Page 80

Message On Hold

Message On Hold

Description

A prerecorded message can play to callers while they wait on Hold

Message On Hold allows the System Administrator to record a message that will play to callers while they wait on Hold. For example, you can record a message summarizing available services or hours of operation. This message will play to callers as soon as you put them on Hold, and continually repeat as long as they remain on Hold. Message On Hold recording is only available from the System Administrator’s Mailbox. Intr- aMail provides a single Message On Hold. Any number of callers can simultaneously listen to the Message On Hold recording.

Operation

Recording the Message On Hold

[Super Display Soft Key] - [Keyset Soft Key]

Log onto System Administrator’s mailbox.

SA (72)

Access System Administrator options.

[System Admin] - [N/A]

 

 

 

 

 

 

 

 

 

 

 

1

Select Message On Hold.

 

[Message On Hold] - [N/A]

 

 

 

 

 

 

 

 

 

 

 

L (5)

Listen to the current Message On Hold (if any).

 

 

[Listen] - [Lstn]

 

 

 

 

 

 

 

 

 

 

 

#

Exit listen mode.

 

 

 

 

 

 

 

R (7)

Record a new Message On Hold.

 

 

[Record] - [Rec]

 

 

 

 

 

 

 

 

 

 

Record message.

 

 

 

 

 

 

 

 

*

Pause or restart recording.

 

 

 

[Resume] - [Resume]

 

 

 

 

[Pause] - [Pause]

 

 

 

 

 

 

 

 

E (3)

Erase recording.

 

 

 

[Cancel] - [Cncl]

 

 

 

 

 

 

 

 

 

 

 

 

#

Exit recording mode.

 

 

 

[Done] - [Done]

 

 

 

 

 

 

 

 

 

 

 

E (3)

Erase the Message On Hold.

 

 

[Erase] - [Erase]

 

 

 

 

 

 

 

 

 

#

Go back to the System Administrator options.

 

 

[Exit] - [Exit]

 

 

 

 

 

 

 

 

 

 

 

0

Plays Help message.

 

 

 

 

 

 

#

Go back to the Main Menu options.

 

[Exit] - [Exit]

 

 

 

 

 

 

 

 

 

 

 

0Plays Help message.

76 ◆ IntraMail Features

DSX Feature Handbook

Page 79 Page 81
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Page 79 Page 81
Contents IntraMail Feature Handbook NEC Unified Solutions, Inc Table of Contents Ii Table of Contents Introduction You see DSX-nnCharts DSX Dial Codes by Feature Page 1When you are Intercom + #11 or #Charts Telephone Illustrations Button Display Telephone IntroductionSpeed Dial Bin keys Feature keys Button Display TelephoneCalls Button Super Display Telephone IntroductionButton DSS Console Telephone Illustrations Without IntraMail Installed With IntraMail InstalledIntraMail Feature Glossary Name Description Call Routing MailboxCall Screening Caller ID and Voice MailName Getting Recorded Help Description Guest Mailbox Instruction MenuLeaving a Message Listening to Messages Log Onto Voice Mail Mailbox Name Mailbox Options MenuMessage Listen Mode Make CallMessage Count Display Message DeleteSee Time and Date with Voice Mail page 84 for Transfer to a Mailbox Volume Control with Voice MailSee Volume Control with Voice Mail page 88 for Recording an Announcement Mailbox Message Announcement MailboxPlay a pre-recorded announcement to callers Announcement Message See Announcement MailboxAnswer Schedule Override Enabling Answer Schedule OverrideAnswer Tables Answering Machine Emulation Using Personal Answering Machine EmulationTo activate or cancel Personal Answering Machine Emulation Auto Attendant Do Not Disturb Access the Mailbox Greeting options Auto Erase or Save Handling Partially Reviewed MessagesTurning Auto Time Stamp On or Off Auto Time StampAutomatically hear the time and date a message was left Using the Automated Attendant For the outside caller Automated AttendantAutomated Attendant, Built-In #AG Automated Attendant Transfer Automatic Routing for Rotary Dial Callers Bilingual Voice Prompts Routing MailboxOutside Line Station MailboxCaller hears, That is an invalid entry , Call Forward to a MailboxAn extension user can forward their calls to their mailbox Activating or Canceling Call Forward to your Mailbox To activate Call ForwardingCall Routing Mailbox Recording an Instruction Menu for a Call Routing MailboxAutomatic Call Screening Call ScreeningCall Screening and Group Mailboxes To intercept the call and stop recording the message To use another feature or process another callManual Call Screening Operation Automatic Call Screening Operation To turn Automatic Call Screening on or offCaller ID and Voice Mail Next Call Routing Mailbox Calling the Automated AttendantAutomated Attendant Transfer Centrex Transfer Conversation Record Conversation Record Key for a Co-worker’s MailboxUser Programmable Feature Conversation RecordDial Action Table Defines the dialing options for Automated Attendant callersDirectory Dialing Using Directory Dialing To use Directory Dialing Recording a Directory Dialing MessageDirectory Dialing Mailbox Name Entry Options TimeoutDialing Options Available while Entering a Name Directory Dialing Mailbox Routing Options Erasing All Messages Erasing All Messages in a Subscriber MailboxExiting a Mailbox Exit your mailbox by dialing a code or by hanging upTo exit your mailbox To exit and immediately return to your mailboxExternal Transfer Getting Recorded Help Request help from the IntraMail voice promptsRemote Greetings GreetingMultiple Greetings Turn Auto Attendant Do Not Disturb off or on Accessing a Guest Mailbox Guest MailboxTo log onto a Guest Mailbox Logging Onto a Guest Mailbox from the Automated AttendantInstruction Menu Leaving a Message Additional Options While Leaving a MessageDialing Options While Leaving a Message An invalid entry ,To leave a message in a mailbox from outside the company See Message Listen Mode Listening to MessagesMessage Listen Options See Time and Date with Voice MailTelephone Display while Listening to a Message Super DisplayButton and 34-Button Display Remote Log On Log Onto Voice MailLocal On-site Logon Logging Onto Your Mailbox To log onto your Subscriber MailboxMailbox Name Recording Your Mailbox NameErase the mailbox name See Mailbox Security Code Delete Accessing the Mailbox Options MenuMailbox Options Menu Mailbox Security Code Delete Deleting a Mailbox Security CodeMain Menu Mailbox Main MenuAccessing the Mailbox Main Menu Using Make Call from your Mailbox Make CallMessage Count Display Operation is automatic Message Delete Deleting a MessageMessage Forward Forwarding a MessageMessage Listen Mode How Message Notification Works to Digital Pager Numbers Message Notification How Message Notification Works to Normal Telephone Numbers Setting Up Message Notification Page 1 Back up to the previous level without changing your entrySetting Up Message Notification Page 2 Message On Hold Recording the Message On HoldMessage Playback Direction Message Reply Next Call Routing Mailbox Record and Send a Message Record and Send a MessageRecording Options Security Code Option Description For more, see System AdministratorSystem Administrator Options Accessing the System Administrator Options Turn to System Administrator Options page 82 for moreHearing the Current Time and Date Time and Date with Voice MailSet the system time and date Hearing the Time and Date a Message was Left Time and Date StampTime and Date Stamp with Caller ID Transfer to a Mailbox Transfer Message HandlingTransferring Calls to a Mailbox Method B Transfer without first ringing Press TransferMethod C Using a Call Coverage key Press Transfer Method D Using a Hotline keyVolume Control with Voice Mail Volume Control
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