NEC 1093098 Transfer to a Mailbox, Transfer Message Handling, Transferring Calls to a Mailbox

Page 90

Transfer to a Mailbox

Transfer to a Mailbox

Description

An extension user can transfer their active call to a co-worker’s mailbox.

An extension user can transfer their active call to a co-worker’s mailbox. This lets the caller leave a personal message for the co-worker. Transfer to a Mailbox is one of the big conveniences of IntraMail since the caller can state their business and not have to call back later. It saves the caller time and cuts down on unnecessary telephone system call processing. Transfer to a Mailbox is frequently used by attendants and receptionists as well as other co-workers.

Transfer Message Handling

When the transferring extension leaves a message before hanging up (which could occur if the destination’s calls are forwarded to voice mail), the system will record two separate messages. One message will be from the transferring extension; the other from the transferred caller. Each message has the correct Caller ID assigned.

Additionally, if a caller is transferred to an extension and Voice Mail picks up, the caller will hear the entire greeting for the called extension’s mailbox. The greeting will restart as soon as the system connects the caller to the Transfer destination’s mailbox.

Operation

 

 

 

 

Transferring Calls to a Mailbox

In these instructions:

 

[Super Display Soft Key]

 

 

[Keyset Soft Key]

 

 

To Transfer your active call to a mailbox:

 

 

 

Method A (Ring first, then Transfer)

 

 

 

 

1.

Press TRANSFER.

 

 

 

 

2.

Dial the number of the mailbox to receive the Transfer.

 

 

• You can optionally press the DSS key for your co-worker.

 

 

• To transfer the call to your own mailbox, dial your extension number.

 

 

 

 

3.

Press V-MAILand hang up.

 

 

• Voice mail will prompt your caller to leave a message.

 

 

• The caller will hear the entire mailbox greeting after the Transfer goes through.

 

 

 

 

4.

Press SPEAKER to hang up.

 

 

• To transfer a call to a co-worker’s mailbox from a single line telephone, use the following procedure:

 

Hookflash + Dial *8 + Dial the co-worker’s mailbox + Hang up.

 

 

 

 

 

 

Method B (Transfer without first ringing)

 

 

 

 

1.

Press TRANSFER.

 

 

 

 

2.

Press V-MAIL.

 

 

 

 

3.

Dial the number of the mailbox to receive the Transfer.

 

 

• You can optionally press the DSS key for your co-worker.

 

 

• Voice mail will prompt your caller to leave a message.

 

 

• The caller will hear the entire mailbox greeting after the Transfer goes through.

 

 

 

 

4.

Press SPEAKER to hang up.

 

 

 

 

 

 

 

 

 

 

86 ◆ IntraMail Features

DSX Feature Handbook

Page 89 Page 91
Image 90
Page 89 Page 91
Contents IntraMail Feature Handbook NEC Unified Solutions, Inc Table of Contents Ii Table of Contents Introduction You see DSX-nnWhen you are ChartsDSX Dial Codes by Feature Page 1 Intercom + #11 or #Charts Telephone Illustrations Button Display Telephone IntroductionSpeed Dial Bin keys Feature keys Button Display TelephoneCalls Button Super Display Telephone IntroductionButton DSS Console Telephone Illustrations Without IntraMail Installed With IntraMail InstalledIntraMail Feature Glossary Call Screening Name DescriptionCall Routing Mailbox Caller ID and Voice MailLeaving a Message Listening to Messages Log Onto Voice Mail Name Getting Recorded Help DescriptionGuest Mailbox Instruction Menu Mailbox Name Mailbox Options MenuMessage Count Display Message Listen ModeMake Call Message DeleteTransfer to a Mailbox Volume Control with Voice Mail See Volume Control with Voice Mail page 88 forSee Time and Date with Voice Mail page 84 for Announcement Mailbox Play a pre-recorded announcement to callersRecording an Announcement Mailbox Message Announcement Message See Announcement MailboxAnswer Schedule Override Enabling Answer Schedule OverrideAnswer Tables Using Personal Answering Machine Emulation To activate or cancel Personal Answering Machine EmulationAnswering Machine Emulation Auto Attendant Do Not Disturb Access the Mailbox Greeting options Auto Erase or Save Handling Partially Reviewed MessagesAuto Time Stamp Automatically hear the time and date a message was leftTurning Auto Time Stamp On or Off Using the Automated Attendant For the outside caller Automated AttendantAutomated Attendant, Built-In #AG Automated Attendant Transfer Automatic Routing for Rotary Dial Callers Outside Line Bilingual Voice PromptsRouting Mailbox Station MailboxCall Forward to a Mailbox An extension user can forward their calls to their mailboxCaller hears, That is an invalid entry , Activating or Canceling Call Forward to your Mailbox To activate Call ForwardingCall Routing Mailbox Recording an Instruction Menu for a Call Routing MailboxCall Screening Call Screening and Group MailboxesAutomatic Call Screening To use another feature or process another call Manual Call Screening OperationTo intercept the call and stop recording the message Automatic Call Screening Operation To turn Automatic Call Screening on or offCaller ID and Voice Mail Calling the Automated Attendant Automated Attendant TransferNext Call Routing Mailbox Centrex Transfer Conversation Record Conversation Record Key for a Co-worker’s MailboxUser Programmable Feature Conversation RecordDial Action Table Defines the dialing options for Automated Attendant callersDirectory Dialing Using Directory Dialing To use Directory Dialing Recording a Directory Dialing MessageTimeout Dialing Options Available while Entering a NameDirectory Dialing Mailbox Name Entry Options Directory Dialing Mailbox Routing Options Erasing All Messages Erasing All Messages in a Subscriber MailboxTo exit your mailbox Exiting a MailboxExit your mailbox by dialing a code or by hanging up To exit and immediately return to your mailboxExternal Transfer Getting Recorded Help Request help from the IntraMail voice promptsGreeting Multiple GreetingsRemote Greetings Turn Auto Attendant Do Not Disturb off or on To log onto a Guest Mailbox Accessing a Guest MailboxGuest Mailbox Logging Onto a Guest Mailbox from the Automated AttendantInstruction Menu Dialing Options While Leaving a Message Leaving a MessageAdditional Options While Leaving a Message An invalid entry ,To leave a message in a mailbox from outside the company Message Listen Options See Message Listen ModeListening to Messages See Time and Date with Voice MailTelephone Display while Listening to a Message Super DisplayButton and 34-Button Display Log Onto Voice Mail Local On-site LogonRemote Log On Logging Onto Your Mailbox To log onto your Subscriber MailboxMailbox Name Recording Your Mailbox NameErase the mailbox name Accessing the Mailbox Options Menu Mailbox Options MenuSee Mailbox Security Code Delete Mailbox Security Code Delete Deleting a Mailbox Security CodeMain Menu Mailbox Main MenuAccessing the Mailbox Main Menu Using Make Call from your Mailbox Make CallMessage Count Display Operation is automatic Message Delete Deleting a MessageMessage Forward Forwarding a MessageMessage Listen Mode Message Notification How Message Notification Works to Normal Telephone NumbersHow Message Notification Works to Digital Pager Numbers Setting Up Message Notification Page 1 Back up to the previous level without changing your entrySetting Up Message Notification Page 2 Message On Hold Recording the Message On HoldMessage Playback Direction Message Reply Next Call Routing Mailbox Record and Send a Message Recording OptionsRecord and Send a Message Security Code System Administrator System Administrator OptionsOption Description For more, see Accessing the System Administrator Options Turn to System Administrator Options page 82 for moreTime and Date with Voice Mail Set the system time and dateHearing the Current Time and Date Time and Date Stamp Time and Date Stamp with Caller IDHearing the Time and Date a Message was Left Transferring Calls to a Mailbox Transfer to a MailboxTransfer Message Handling Method B Transfer without first ringing Press TransferMethod C Using a Call Coverage key Press Transfer Method D Using a Hotline keyVolume Control with Voice Mail Volume Control
Top Page Image Contents