NEC 1093098 Call Forward to a Mailbox, An extension user can forward their calls to their mailbox

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Call Forward to a Mailbox

Call Forward to a Mailbox

Description

An extension user can forward their calls to their mailbox.

A subscriber can easily forward calls to their Subscriber Mailbox. Instead of dialing an extension as the for- warding destination, the user just presses their V-MAILkey instead. With Call Forward to a Mailbox, the sub- scriber is assured that their calls don’t get forgotten when they are busy or unavailable. Unlike with Extension Hunting to Voice Mail, forwarding lets the subscriber choose when and how they want their unan- swered calls to go to voice mail (rather than have the telephone system reroute their calls automatically).

Call Forwarding a Subscriber’s Direct Inward Line to their Mailbox

The following table describes how IntraMail handles a subscriber’s Direct Inward Line when it is Call For- warded to their mailbox. The routing occurs when the caller dials a digit while listening to the recorded or default mailbox greeting.

Dialing Options while Listening to a Subscriber Mailbox Greeting

Next Call

Dialing Option

Digit

Action

Routing Mailbox

 

Dialed

 

 

 

 

 

Undefined

No

0

Caller hears, “That is an invalid entry,” and

 

 

 

the greeting repeats, and the caller is

 

 

1-9

 

 

prompted to leave a message.

 

 

 

 

 

 

 

 

 

#

IntraMail hangs up.

 

 

 

 

 

 

*

Caller skips greeting and can immediately

 

 

 

start recording.

 

 

 

 

 

 

 

 

1-16 (valid Call

No

0

Caller follows 0 action in Next Call Routing

Routing Mailbox)

 

 

Mailbox.

 

 

 

 

 

 

1-9

Caller hears, “That is an invalid entry,” the

 

 

 

greeting repeats, and the caller is prompted to

 

 

 

leave a message.

 

 

 

 

 

 

#

Caller routes to the Next Call Routing Mail-

 

 

 

box and hears its Instruction Menu.

 

 

 

 

 

 

*

Caller skips greeting and can immediately

 

 

 

start recording.

 

 

 

 

 

 

 

 

1-16 (valid Call

Yes

0

Caller follows key’s action in Next Call Rout-

Routing Mailbox)

 

 

ing Mailbox.

 

1-9

 

 

 

 

 

 

 

 

 

#

Caller routes to the Next Call Routing Mail-

 

 

 

box and hears its Instruction Menu.

 

 

 

 

 

 

*

Caller skips greeting and can immediately

 

 

 

start recording.

 

 

 

 

30 ◆ IntraMail Features

DSX Feature Handbook

Page 33 Page 35
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Page 33 Page 35
Contents IntraMail Feature Handbook NEC Unified Solutions, Inc Table of Contents Ii Table of Contents Introduction You see DSX-nnWhen you are ChartsDSX Dial Codes by Feature Page 1 Intercom + #11 or #Charts Telephone Illustrations Button Display Telephone IntroductionSpeed Dial Bin keys Feature keys Button Display TelephoneCalls Button Super Display Telephone IntroductionButton DSS Console Telephone Illustrations Without IntraMail Installed With IntraMail InstalledIntraMail Feature Glossary Call Screening Name DescriptionCall Routing Mailbox Caller ID and Voice MailLeaving a Message Listening to Messages Log Onto Voice Mail Name Getting Recorded Help DescriptionGuest Mailbox Instruction Menu Mailbox Name Mailbox Options MenuMessage Count Display Message Listen ModeMake Call Message DeleteSee Volume Control with Voice Mail page 88 for Transfer to a Mailbox Volume Control with Voice MailSee Time and Date with Voice Mail page 84 for Play a pre-recorded announcement to callers Announcement MailboxRecording an Announcement Mailbox Message Announcement Message See Announcement MailboxAnswer Schedule Override Enabling Answer Schedule OverrideAnswer Tables To activate or cancel Personal Answering Machine Emulation Using Personal Answering Machine EmulationAnswering Machine Emulation Auto Attendant Do Not Disturb Access the Mailbox Greeting options Auto Erase or Save Handling Partially Reviewed MessagesAutomatically hear the time and date a message was left Auto Time StampTurning Auto Time Stamp On or Off Using the Automated Attendant For the outside caller Automated AttendantAutomated Attendant, Built-In #AG Automated Attendant Transfer Automatic Routing for Rotary Dial Callers Outside Line Bilingual Voice PromptsRouting Mailbox Station MailboxAn extension user can forward their calls to their mailbox Call Forward to a MailboxCaller hears, That is an invalid entry , Activating or Canceling Call Forward to your Mailbox To activate Call ForwardingCall Routing Mailbox Recording an Instruction Menu for a Call Routing MailboxCall Screening and Group Mailboxes Call ScreeningAutomatic Call Screening Manual Call Screening Operation To use another feature or process another callTo intercept the call and stop recording the message Automatic Call Screening Operation To turn Automatic Call Screening on or offCaller ID and Voice Mail Automated Attendant Transfer Calling the Automated AttendantNext Call Routing Mailbox Centrex Transfer Conversation Record Conversation Record Key for a Co-worker’s MailboxUser Programmable Feature Conversation RecordDial Action Table Defines the dialing options for Automated Attendant callersDirectory Dialing Using Directory Dialing To use Directory Dialing Recording a Directory Dialing MessageDialing Options Available while Entering a Name TimeoutDirectory Dialing Mailbox Name Entry Options Directory Dialing Mailbox Routing Options Erasing All Messages Erasing All Messages in a Subscriber MailboxTo exit your mailbox Exiting a MailboxExit your mailbox by dialing a code or by hanging up To exit and immediately return to your mailboxExternal Transfer Getting Recorded Help Request help from the IntraMail voice promptsMultiple Greetings GreetingRemote Greetings Turn Auto Attendant Do Not Disturb off or on To log onto a Guest Mailbox Accessing a Guest MailboxGuest Mailbox Logging Onto a Guest Mailbox from the Automated AttendantInstruction Menu Dialing Options While Leaving a Message Leaving a MessageAdditional Options While Leaving a Message An invalid entry ,To leave a message in a mailbox from outside the company Message Listen Options See Message Listen ModeListening to Messages See Time and Date with Voice MailTelephone Display while Listening to a Message Super DisplayButton and 34-Button Display Local On-site Logon Log Onto Voice MailRemote Log On Logging Onto Your Mailbox To log onto your Subscriber MailboxMailbox Name Recording Your Mailbox NameErase the mailbox name Mailbox Options Menu Accessing the Mailbox Options MenuSee Mailbox Security Code Delete Mailbox Security Code Delete Deleting a Mailbox Security CodeMain Menu Mailbox Main MenuAccessing the Mailbox Main Menu Using Make Call from your Mailbox Make CallMessage Count Display Operation is automatic Message Delete Deleting a MessageMessage Forward Forwarding a MessageMessage Listen Mode How Message Notification Works to Normal Telephone Numbers Message NotificationHow Message Notification Works to Digital Pager Numbers Setting Up Message Notification Page 1 Back up to the previous level without changing your entrySetting Up Message Notification Page 2 Message On Hold Recording the Message On HoldMessage Playback Direction Message Reply Next Call Routing Mailbox Recording Options Record and Send a MessageRecord and Send a Message Security Code System Administrator Options System AdministratorOption Description For more, see Accessing the System Administrator Options Turn to System Administrator Options page 82 for moreSet the system time and date Time and Date with Voice MailHearing the Current Time and Date Time and Date Stamp with Caller ID Time and Date StampHearing the Time and Date a Message was Left Transferring Calls to a Mailbox Transfer to a MailboxTransfer Message Handling Method B Transfer without first ringing Press TransferMethod C Using a Call Coverage key Press Transfer Method D Using a Hotline keyVolume Control with Voice Mail Volume Control
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