Avaya 5410, 2410 manual Hold, To put an existing call on hold, To return to the held call

Page 15

Basic Call Handling Features

Hold

If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then hold the first call and answer the second call.

To put an existing call on hold:

2. Press Hold.

2.Answer the second call by pressing the call appearance key with the symbol against it. The symbol changes to ; showing that the line is connected.

To return to the held call:

2. If you have a call in progress, then first put that call on hold as above.

2. To retrieve a held call, press the Call Appearance button with against it.

Notes

With hold return timer (defined by your system administrator), you are reminded that you have a call on hold. The phone will ring and is displayed.

If the system feature AutoHold is on (consult your system administrator) then you can hold an active call () by pressing

() against the second call. If AutoHold is off, then pressing () against the second call, will drop the first call.

To transfer a held call, see Transfer.

2410 and 5410 User Guide

Page 11

IP Office 3.2

[15-601076] Issue [4] (5 June 2006)

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Contents IP Office Documentation information Avaya Support Table Of Contents Index Telephone About this GuideOverview ∙ Drop Call Handling Buttons ∙ Hold∙ Transfer ∙ Conference∙ a Bridged Appearance ∙ a Line Appearance∙ Call Coverage Appearance ∙ Function Active ∙ Incoming Call∙ Connected ∙ On HoldDisplay Or ∙ Basic Call Handling FeaturesAnswering a Call To answer an incoming callTo automatically make a call Making a CallClearing a Call To manually make a callTo clear a headset call Headset WorkingTo change from the handset to the speakerphone SpeakerphoneSpeed Dial To change from the speakerphone to the handsetTo prevent the other person on the line from hearing you RedialMute To redial previously dialed numberHold To put an existing call on holdTo return to the held call Transfer To transfer the current call to another extensionTo transfer a held call to another extension To add a held call to an active call Press Conference ConferenceMessage To add another party to a call Press ConferenceUsing Speed Dials To add a new speed dial Adding a New Speed DialCancel Dialling a Speed Dial NumberTo dial a speed dial number To delete a speed dial Deleting a Speed DialEditing a Speed Dial Converting a Call Log Entry to a Speed DialOverview of the Call Log Using the Call LogUsing the Call Log Setting Which Calls are Logged To set which calls are loggedExit Viewing the Call Log Making Calls from the Call LogSaving a Call Log Entry to Your Speed Dial List To erase all logged calls Deleting a Call Log EntryErasing All Logged Calls To delete a Call Log EntryTo use the Message Lamp for ringing alerts Changing OptionsChanging Ringer Options To change the ringer soundMiscellaneous Adjusting the Display ContrastCall Log Setup To adjust the display contrastDone Using Self TestLanguage To perform a self testPress Erase or Cancel Default Phone/Erase All SettingsTo access Automatic Gain Control To erase all settings∙ Programming your own functions Function KeysOverview of the Function Keys Function Key ProgrammingHGNS+ Name Description Toggles DataShorthand Programming Mode Admin PagesAdmin1 Longhand Programming To change the function key labels Changing Function Key LabelsTo make internal calls System FeaturesIntroduction Making CallsTo answer calls at your own extension Or ∙ The∙default ringing cadences areAnswering Calls Call ForwardingTo divert calls at your own extension Diverting CallsDo Not Disturb To divert calls at another extensionThe∙following options are available for voicemail VoicemailDefault Feature Codes Call log IndexAL7 1LZ
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