Cisco Systems Integration Description, Cisco Unity Server, Configuration for 24 or Fewer Ports

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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0

Integration Description

•The phone system ready for the integration as described in the installation guide for the phone system.

Cisco Unity Server

•The applicable voice cards, installed. For details, refer to the “Supported Circuit-Switched Phone System Integrations” section in your version of Cisco Unity System Requirements at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

•Cisco Unity installed and ready for the integration, as described in the applicable Cisco Unity installation guide at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

•A license that enables the applicable number of voice messaging ports.

•An available serial port (COM1 is the default).

Integration Description

The Avaya Definity/PBXLink integration uses one or more PBXLink boxes, with each box emulating up to two Avaya 7434D or 8434D digital phones. The PBXLink is connected to the phone system with digital phone lines and connected to the Cisco Unity server with an RS-232 serial cable. The voice messaging lines from the phone system connect to the analog voice cards in the Cisco Unity server.

This integration requires that bridged mode be used.

The PBXLink box receives the following call information from the phone system:

•The extension of the called party

•The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the system uses caller ID)

•The reason for the forward (the extension is busy, does not answer, or is set to forward all calls)

The PBXLink box formats this information as a Simplified Message Desk Interface (SMDI) packet and sends the packet to Cisco Unity through the RS-232 serial cable.

Cisco Unity uses this information to answer the call appropriately. For example, a call forwarded to Cisco Unity is answered with the personal greeting of the subscriber. If the phone system routes the call to Cisco Unity without this information, Cisco Unity answers with the opening greeting.

Cisco Unity also activates or deactivates messaging waiting indicators (MWIs) through the analog voice messaging ports rather than through the serial data link as in other serial integrations. As a result, it is necessary to set some voice messaging ports for handling MWIs as described in the “Planning How the Voice Messaging Ports Will Be Used by Cisco Unity” section on page 6, and to enter the MWI on and off codes as described in the “Creating a New Integration with the Avaya Definity/PBXLink Phone System” section on page 29.

For additional information on the PBXLink box, refer to the PBXLink documentation, which is available from the manufacturer.

Configuration for 24 or Fewer Ports

Avaya Definity/PBXLink integrations with 24 or fewer ports can use the following configuration (others are possible):

•(Recommended) A single PBXLink-24 box with Port A set for calls only.

Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0

 

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Contents Task List to Create the Integration Integration TasksPhone System RequirementsTask List to Make Changes to an Integration Task List to Delete an Existing IntegrationConfiguration for 24 or Fewer Ports Integration DescriptionCisco Unity Server Configuration for 25 to 48 Ports Configuration for 49 to 72 PortsPBXLink Box Connections Integrations with Multiple Phone Systems Integration FunctionalityField Considerations Number of Voice Messaging Ports to InstallNumber of Voice Messaging Ports That Will Answer Calls Preparing for Programming the Phone SystemOption Setting Programming the Avaya Definity/PBXLink Phone SystemTo Program the Phone System Call-appr Normal Button Assignment SettingCall-appr Feature Button Number SettingAbrdg-appr Extn 4th voice mail extension Abrdg-appr Extn 6th voice mail extension Vector Definition Options for a Single Digital Port Option Setting Route to number 2010 if unconditionally To Set Up User Phones To Update the PBXLink Box Firmware Setting Up the PBXLink BoxTo Set Up the PBXLink Box Page LTN Number Voice Messaging Port Value Following substeps LTN Number Voice Messaging Port Value 0007 0009 LTN Number Voice Messaging Port Value LTN Number Voice Messaging Port Value LTN Number Voice Messaging Port Value 0002 To Create an Integration Field SettingSettings for the Enter MWI Codes Selection Control Effect Click Save Testing the Integration To Enable MWI Extensions That Begin with ZeroTo Set Up the Test Configuration Select New Exchange Subscriber To Test Listening to Messages To Test an External Call with Release TransferTo Set Up Supervised Transfer on Cisco Unity To Test Supervised TransferTo Delete the Test Subscriber Integrating a Secondary Server for Cisco Unity Failover RequirementsIntegration Description To Set Up the Secondary Server for Failover Setting Up the Secondary Server for FailoverClick Programs Cisco Unity Edit Switch Utility To Change the Settings for an Integration Changing the Settings for an Existing IntegrationReasons to Use Alternate Extensions Deleting an Existing IntegrationAlternate Extensions To Delete an Existing IntegrationHow Alternate Extensions Work Setting Up Alternate ExtensionsTo Add Administrator-Defined Alternate Extensions Alternate MWIsTo Modify or Delete Alternate Extensions Setting Up Alternate MWIs To Set Up Alternate MWIs for ExtensionsTo Modify or Delete Alternate MWIs Convention Description ConventionsOrdering Documentation Obtaining DocumentationCisco.com Product Documentation DVDReporting Security Problems in Cisco Products Documentation FeedbackCisco Product Security Overview Cisco Technical Support & Documentation Website Obtaining Technical AssistanceDefinitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information Page OL-3105-15
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