Cisco Systems 4 manual Preparing for Programming the Phone System

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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0

Planning How the Voice Messaging Ports Will Be Used by Cisco Unity

•The number of calls Cisco Unity will answer when call traffic is at its peak.

•The expected length of each message that callers will record and that subscribers will listen to.

•The number of subscribers.

•The number of ports that will be set to dial out only.

•The number of calls made for message notification.

•The number of MWIs that will be activated when call traffic is at its peak.

•The number of AMIS delivery calls.

•The number of TRAP connections needed when call traffic is at its peak. (TRAP connections are used by Cisco Unity web applications and e-mail clients to play back and record over the phone.)

•The number of calls that will use the automated attendant and call handlers when call traffic is at its peak.

It is best to install only the number of voice messaging ports that are needed so that system resources are not allocated to unused ports.

The Number of Voice Messaging Ports That Will Answer Calls

The calls that the voice messaging ports answer can be incoming calls from unidentified callers or from subscribers. Typically, the voice messaging ports that answer calls are the busiest.

You can set voice messaging ports to both answer calls and to dial out (for example, to send message notifications). However, when the voice messaging ports perform more than one function and are very active (for example, answering many calls), the other functions may be delayed until the voice messaging port is free (for example, message notifications cannot be sent until there are fewer calls to answer). For best performance, dedicate certain voice messaging ports for only answering incoming calls, and dedicate other ports for only dialing out. Separating these port functions eliminates the possibility of a collision, in which an incoming call arrives on a port at the same time that Cisco Unity takes the port off-hook to dial out.

The Number of Voice Messaging Ports That Will Only Dial Out, and Not Answer Calls

Ports that will only dial out and will not answer calls can do one or more of the following:

•Notify subscribers by phone, pager, or e-mail of messages that have arrived.

•Turn MWIs on and off for subscriber extensions.

•Make outbound AMIS calls to deliver voice messages from Cisco Unity subscribers to users on another voice messaging system. (This action is available only with the AMIS licensed feature.)

•Make a TRAP connection so that subscribers can use the phone as a recording and playback device in Cisco Unity web applications and e-mail clients.

Typically, these voice messaging ports are the least busy ports.

Caution In programming the phone system, do not send calls to voice messaging ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Dialout MWI, do not send calls to it.

Preparing for Programming the Phone System

Record your decisions about the voice messaging ports to guide you in programming the phone system.

Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0

 

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Contents Task List to Create the Integration Integration TasksPhone System RequirementsTask List to Make Changes to an Integration Task List to Delete an Existing IntegrationIntegration Description Configuration for 24 or Fewer PortsCisco Unity Server Configuration for 49 to 72 Ports Configuration for 25 to 48 PortsPBXLink Box Connections Integrations with Multiple Phone Systems Integration FunctionalityField Considerations Number of Voice Messaging Ports to InstallNumber of Voice Messaging Ports That Will Answer Calls Preparing for Programming the Phone SystemProgramming the Avaya Definity/PBXLink Phone System Option SettingTo Program the Phone System Call-appr Normal Button Assignment SettingCall-appr Feature Button Number SettingAbrdg-appr Extn 4th voice mail extension Abrdg-appr Extn 6th voice mail extension Vector Definition Options for a Single Digital Port Option Setting Route to number 2010 if unconditionally To Set Up User Phones To Update the PBXLink Box Firmware Setting Up the PBXLink BoxTo Set Up the PBXLink Box Page LTN Number Voice Messaging Port Value Following substeps LTN Number Voice Messaging Port Value 0007 0009 LTN Number Voice Messaging Port Value LTN Number Voice Messaging Port Value LTN Number Voice Messaging Port Value 0002 To Create an Integration Field SettingSettings for the Enter MWI Codes Selection Control Effect Click Save To Enable MWI Extensions That Begin with Zero Testing the IntegrationTo Set Up the Test Configuration Select New Exchange Subscriber To Test Listening to Messages To Test an External Call with Release TransferTo Test Supervised Transfer To Set Up Supervised Transfer on Cisco UnityTo Delete the Test Subscriber Requirements Integrating a Secondary Server for Cisco Unity FailoverIntegration Description To Set Up the Secondary Server for Failover Setting Up the Secondary Server for FailoverClick Programs Cisco Unity Edit Switch Utility To Change the Settings for an Integration Changing the Settings for an Existing IntegrationReasons to Use Alternate Extensions Deleting an Existing IntegrationAlternate Extensions To Delete an Existing IntegrationHow Alternate Extensions Work Setting Up Alternate ExtensionsAlternate MWIs To Add Administrator-Defined Alternate ExtensionsTo Modify or Delete Alternate Extensions To Set Up Alternate MWIs for Extensions Setting Up Alternate MWIsTo Modify or Delete Alternate MWIs Convention Description ConventionsOrdering Documentation Obtaining DocumentationCisco.com Product Documentation DVDDocumentation Feedback Reporting Security Problems in Cisco ProductsCisco Product Security Overview Cisco Technical Support & Documentation Website Obtaining Technical AssistanceDefinitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information Page OL-3105-15
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