Cisco Systems 4 manual Integration Functionality, Integrations with Multiple Phone Systems

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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0

Integration Description

Figure 2

Serial Connections Between Multiple PBXLink Boxes and Cisco Unity

Add PBXLink boxes as needed.

PBXLink box #3

PBXLink box #2

PBXLink box #1

Phone system

Digital lines

RS-232 serial cables

Analog lines

Cisco Unity server

54394

Integration Functionality

The Avaya Definity/PBXLink integration with Cisco Unity provides the following integration features:

Call forward to personal greeting

Call forward to busy greeting

Caller ID

Easy message access (a subscriber can retrieve messages without entering an ID because Cisco Unity identifies the subscriber based on the extension from which the call originated; a password may be required)

Identified subscriber messaging (Cisco Unity identifies the subscriber who leaves a message during a forwarded internal call, based on the extension from which the call originated)

Message waiting indication (MWI)

Integrations with Multiple Phone Systems

Depending on the version, Cisco Unity can be integrated with two or more phone systems:

Cisco Unity 4.0 and 4.1 can be integrated with a maximum of two phone systems at one time. For information on and instructions for integrating Cisco Unity with two phone systems, refer to the Dual Phone System Integration Guide at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/integuid/multi/itmultin.htm.

Cisco Unity 4.2 and later can be integrated with two or more phone systems at one time. For information on the maximum supported combinations and instructions for integrating Cisco Unity with multiple phone systems, refer to the Multiple Phone System Integration Guide at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/integuid/multi/multcu42.htm.

Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0

 

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Contents Task List to Create the Integration Integration TasksTask List to Make Changes to an Integration RequirementsTask List to Delete an Existing Integration Phone SystemCisco Unity Server Configuration for 24 or Fewer PortsIntegration Description PBXLink Box Connections Configuration for 25 to 48 PortsConfiguration for 49 to 72 Ports Integrations with Multiple Phone Systems Integration FunctionalityField Considerations Number of Voice Messaging Ports to InstallNumber of Voice Messaging Ports That Will Answer Calls Preparing for Programming the Phone SystemTo Program the Phone System Option SettingProgramming the Avaya Definity/PBXLink Phone System Call-appr Normal Button Assignment SettingCall-appr Feature Button Number SettingAbrdg-appr Extn 4th voice mail extension Abrdg-appr Extn 6th voice mail extension Vector Definition Options for a Single Digital Port Option Setting Route to number 2010 if unconditionally To Set Up User Phones To Update the PBXLink Box Firmware Setting Up the PBXLink BoxTo Set Up the PBXLink Box Page LTN Number Voice Messaging Port Value Following substeps LTN Number Voice Messaging Port Value 0007 0009 LTN Number Voice Messaging Port Value LTN Number Voice Messaging Port Value LTN Number Voice Messaging Port Value 0002 To Create an Integration Field SettingSettings for the Enter MWI Codes Selection Control Effect Click Save To Set Up the Test Configuration Testing the IntegrationTo Enable MWI Extensions That Begin with Zero Select New Exchange Subscriber To Test Listening to Messages To Test an External Call with Release TransferTo Delete the Test Subscriber To Set Up Supervised Transfer on Cisco UnityTo Test Supervised Transfer Integration Description Integrating a Secondary Server for Cisco Unity FailoverRequirements To Set Up the Secondary Server for Failover Setting Up the Secondary Server for FailoverClick Programs Cisco Unity Edit Switch Utility To Change the Settings for an Integration Changing the Settings for an Existing IntegrationAlternate Extensions Deleting an Existing IntegrationTo Delete an Existing Integration Reasons to Use Alternate ExtensionsHow Alternate Extensions Work Setting Up Alternate ExtensionsTo Modify or Delete Alternate Extensions To Add Administrator-Defined Alternate ExtensionsAlternate MWIs To Modify or Delete Alternate MWIs Setting Up Alternate MWIsTo Set Up Alternate MWIs for Extensions Convention Description ConventionsCisco.com Obtaining DocumentationProduct Documentation DVD Ordering DocumentationCisco Product Security Overview Reporting Security Problems in Cisco ProductsDocumentation Feedback Cisco Technical Support & Documentation Website Obtaining Technical AssistanceDefinitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information Page OL-3105-15