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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0

Creating a New Integration with the Avaya Definity/PBXLink Phone System

For best performance, use the first voice messaging ports for incoming calls and the last ports to dial out. This helps minimize the possibility of a collision, in which an incoming call arrives on a port at the same time that Cisco Unity takes the port off-hook to dial out.

 

 

Caution In programming the phone system, do not send calls to voice messaging ports in Cisco Unity

 

 

 

that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example,

 

 

 

if a voice messaging port is set only to Message Notification, do not send calls to it.

 

 

 

Table 37

Settings for the Voice Messaging Ports

 

 

 

 

Field

 

 

Considerations

 

 

 

 

Extension

 

 

Enter the extension for the port as assigned on the phone system.

 

 

 

 

Enabled

 

 

Check this check box to enable the port. The port is enabled during normal operation.

 

 

 

Uncheck this check box to disable the port. When the port is disabled, calls to the port get a

 

 

 

ringing tone but are not answered. Typically, the port is disabled only by the installer during

 

 

 

testing.

 

 

 

 

Answer Calls

 

 

Check this check box to designate the port for answering calls. These calls can be incoming

 

 

 

calls from unidentified callers or from subscribers.

 

 

 

Message Notification

 

Check this check box to designate the port for notifying subscribers of messages. Assign

 

 

 

Message Notification to the least busy ports.

 

 

 

 

Dialout MWI

 

 

Check this check box to designate the port for turning MWIs on and off. Assign Dialout MWI

(not used by serial or SMDI

to the least busy ports.

 

integrations)

 

 

 

 

 

 

 

AMIS Delivery

 

 

Check this check box to designate the port for making outbound AMIS calls to deliver voice

(available with the AMIS

messages from Cisco Unity subscribers to users on another voice messaging system.

Cisco Unity supports the Audio Messaging Interchange Specification (AMIS) protocol,

licensed feature only)

 

 

which provides an analog mechanism for transferring voice messages between different

 

 

 

 

 

 

voice messaging systems.

 

 

 

This setting affects outbound AMIS calls only. All ports are used for incoming AMIS calls.

 

 

 

Because the transmission of outgoing AMIS messages may tie up voice ports for long

 

 

 

periods of time, you may want to adjust the schedule on the Network > AMIS > Schedule

 

 

 

page so that outgoing AMIS calls are placed during closed hours or at times when

 

 

 

Cisco Unity is not processing many calls.

 

 

 

TRAP Connection

 

Check this check box so that subscribers can use the phone as a recording and playback

 

 

 

device in Cisco Unity web applications and e-mail clients. Assign TRAP Connection to the

 

 

 

least busy ports.

 

 

 

Step 6

Click Save.

Step 7

Exit UTIM.

 

 

 

 

Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0

32

OL-3105-15

 

 

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Contents
Integration Tasks Task List to Create the IntegrationRequirements Task List to Make Changes to an IntegrationTask List to Delete an Existing Integration Phone SystemCisco Unity Server Configuration for 24 or Fewer PortsIntegration Description PBXLink Box Connections Configuration for 25 to 48 PortsConfiguration for 49 to 72 Ports Integration Functionality Integrations with Multiple Phone SystemsNumber of Voice Messaging Ports to Install Field ConsiderationsPreparing for Programming the Phone System Number of Voice Messaging Ports That Will Answer CallsTo Program the Phone System Option SettingProgramming the Avaya Definity/PBXLink Phone System Button Assignment Setting Call-appr NormalFeature Button Number Setting Call-apprAbrdg-appr Extn 4th voice mail extension Abrdg-appr Extn 6th voice mail extension Vector Definition Options for a Single Digital Port Option Setting Route to number 2010 if unconditionally To Set Up User Phones Setting Up the PBXLink Box To Update the PBXLink Box FirmwareTo Set Up the PBXLink Box Page LTN Number Voice Messaging Port Value Following substeps LTN Number Voice Messaging Port Value 0007 0009 LTN Number Voice Messaging Port Value LTN Number Voice Messaging Port Value LTN Number Voice Messaging Port Value 0002 Field Setting To Create an IntegrationSettings for the Enter MWI Codes Selection Control Effect Click Save To Set Up the Test Configuration Testing the IntegrationTo Enable MWI Extensions That Begin with Zero Select New Exchange Subscriber To Test an External Call with Release Transfer To Test Listening to MessagesTo Delete the Test Subscriber To Set Up Supervised Transfer on Cisco UnityTo Test Supervised Transfer Integration Description Integrating a Secondary Server for Cisco Unity FailoverRequirements Setting Up the Secondary Server for Failover To Set Up the Secondary Server for FailoverClick Programs Cisco Unity Edit Switch Utility Changing the Settings for an Existing Integration To Change the Settings for an IntegrationDeleting an Existing Integration Alternate ExtensionsTo Delete an Existing Integration Reasons to Use Alternate ExtensionsSetting Up Alternate Extensions How Alternate Extensions WorkTo Modify or Delete Alternate Extensions To Add Administrator-Defined Alternate ExtensionsAlternate MWIs To Modify or Delete Alternate MWIs Setting Up Alternate MWIsTo Set Up Alternate MWIs for Extensions Conventions Convention DescriptionObtaining Documentation Cisco.comProduct Documentation DVD Ordering DocumentationCisco Product Security Overview Reporting Security Problems in Cisco ProductsDocumentation Feedback Obtaining Technical Assistance Cisco Technical Support & Documentation WebsiteSubmitting a Service Request Definitions of Service Request SeverityObtaining Additional Publications and Information Page OL-3105-15
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