Cisco Systems 4 Obtaining Technical Assistance, Cisco Technical Support & Documentation Website

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Appendix: Documentation and Technical Assistance

Obtaining Technical Assistance

•For Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

•1 877 228-7302

•1 408 525-6532

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command

Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0

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Contents Integration Tasks Task List to Create the IntegrationRequirements Task List to Make Changes to an IntegrationTask List to Delete an Existing Integration Phone SystemConfiguration for 24 or Fewer Ports Integration DescriptionCisco Unity Server Configuration for 25 to 48 Ports Configuration for 49 to 72 PortsPBXLink Box Connections Integration Functionality Integrations with Multiple Phone SystemsNumber of Voice Messaging Ports to Install Field ConsiderationsPreparing for Programming the Phone System Number of Voice Messaging Ports That Will Answer CallsOption Setting Programming the Avaya Definity/PBXLink Phone SystemTo Program the Phone System Button Assignment Setting Call-appr NormalFeature Button Number Setting Call-apprAbrdg-appr Extn 4th voice mail extension Abrdg-appr Extn 6th voice mail extension Vector Definition Options for a Single Digital Port Option Setting Route to number 2010 if unconditionally To Set Up User Phones Setting Up the PBXLink Box To Update the PBXLink Box FirmwareTo Set Up the PBXLink Box Page LTN Number Voice Messaging Port Value Following substeps LTN Number Voice Messaging Port Value 0007 0009 LTN Number Voice Messaging Port Value LTN Number Voice Messaging Port Value LTN Number Voice Messaging Port Value 0002 Field Setting To Create an IntegrationSettings for the Enter MWI Codes Selection Control Effect Click Save Testing the Integration To Enable MWI Extensions That Begin with ZeroTo Set Up the Test Configuration Select New Exchange Subscriber To Test an External Call with Release Transfer To Test Listening to MessagesTo Set Up Supervised Transfer on Cisco Unity To Test Supervised TransferTo Delete the Test Subscriber Integrating a Secondary Server for Cisco Unity Failover RequirementsIntegration Description Setting Up the Secondary Server for Failover To Set Up the Secondary Server for FailoverClick Programs Cisco Unity Edit Switch Utility Changing the Settings for an Existing Integration To Change the Settings for an IntegrationDeleting an Existing Integration Alternate ExtensionsTo Delete an Existing Integration Reasons to Use Alternate ExtensionsSetting Up Alternate Extensions How Alternate Extensions WorkTo Add Administrator-Defined Alternate Extensions Alternate MWIsTo Modify or Delete Alternate Extensions Setting Up Alternate MWIs To Set Up Alternate MWIs for ExtensionsTo Modify or Delete Alternate MWIs Conventions Convention DescriptionObtaining Documentation Cisco.comProduct Documentation DVD Ordering DocumentationReporting Security Problems in Cisco Products Documentation FeedbackCisco Product Security Overview Obtaining Technical Assistance Cisco Technical Support & Documentation WebsiteSubmitting a Service Request Definitions of Service Request SeverityObtaining Additional Publications and Information Page OL-3105-15
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