Cisco Systems 4 To Test an External Call with Release Transfer, To Test Listening to Messages

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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0

Testing the Integration

To Test an External Call with Release Transfer

Step 1 From Phone 2, enter the access code necessary to get an outside line, then enter the number outside callers use to dial directly to Cisco Unity.

Step 2 On the Status Monitor, note which port handles this call.

Step 3 When you hear the opening greeting, enter the extension for Phone 1. Hearing the opening greeting means that the port is configured correctly.

Step 4 Confirm that Phone 1 rings and that you hear a ringback tone on Phone 2. Hearing a ringback tone means that Cisco Unity correctly released the call and transferred it to Phone 1.

Step 5 Leaving Phone 1 unanswered, confirm that the state of the port handling the call changes to “Idle.” This state means that release transfer is successful.

Step 6 Confirm that, after the number of rings that the phone system is set to wait, the call is forwarded to Cisco Unity and that you hear the greeting for the test subscriber. Hearing the greeting means that the phone system forwarded the unanswered call and the call-forward information to Cisco Unity, which correctly interpreted the information.

Step 7 On the Status Monitor, note which port handles this call.

Step 8 Leave a message for the test subscriber and hang up Phone 2.

Step 9 On the Status Monitor, confirm that the state of the port handling the call changes to “Idle.” This state means that the port was successfully released when the call ended.

Step 10 Confirm that the MWI on Phone 1 is activated. The activated MWI means that the phone system and Cisco Unity are successfully integrated for turning on MWIs.

To Test Listening to Messages

Step 1 From Phone 1, enter the internal pilot number for Cisco Unity.

Step 2 When asked for your password, enter the default password. Hearing the request for your password means that the phone system sent the necessary call information to Cisco Unity, which correctly interpreted the information.

Step 3 Confirm that you hear the recorded voice name for the test subscriber (if you did not record a voice name for the test subscriber, you will hear the extension number for Phone 1). Hearing the voice name means that Cisco Unity correctly identified the subscriber by the extension.

Step 4 When asked whether you want to listen to your message, press 1.

Step 5 After listening to the message, press 3 to delete the message.

Step 6 Confirm that the MWI on Phone 1 is deactivated. The deactivated MWI means that the phone system and Cisco Unity are successfully integrated for turning off MWIs.

Step 7 Hang up Phone 1.

Step 8 On the Status Monitor, confirm that the state of the port handling the call changes to “Idle.” This state means that the port was successfully released when the call ended.

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Contents Task List to Create the Integration Integration TasksPhone System RequirementsTask List to Make Changes to an Integration Task List to Delete an Existing IntegrationCisco Unity Server Configuration for 24 or Fewer PortsIntegration Description PBXLink Box Connections Configuration for 25 to 48 PortsConfiguration for 49 to 72 Ports Integrations with Multiple Phone Systems Integration FunctionalityField Considerations Number of Voice Messaging Ports to InstallNumber of Voice Messaging Ports That Will Answer Calls Preparing for Programming the Phone SystemTo Program the Phone System Option SettingProgramming the Avaya Definity/PBXLink Phone System Call-appr Normal Button Assignment SettingCall-appr Feature Button Number SettingAbrdg-appr Extn 4th voice mail extension Abrdg-appr Extn 6th voice mail extension Vector Definition Options for a Single Digital Port Option Setting Route to number 2010 if unconditionally To Set Up User Phones To Update the PBXLink Box Firmware Setting Up the PBXLink BoxTo Set Up the PBXLink Box Page LTN Number Voice Messaging Port Value Following substeps LTN Number Voice Messaging Port Value 0007 0009 LTN Number Voice Messaging Port Value LTN Number Voice Messaging Port Value LTN Number Voice Messaging Port Value 0002 To Create an Integration Field SettingSettings for the Enter MWI Codes Selection Control Effect Click Save To Set Up the Test Configuration Testing the IntegrationTo Enable MWI Extensions That Begin with Zero Select New Exchange Subscriber To Test Listening to Messages To Test an External Call with Release TransferTo Delete the Test Subscriber To Set Up Supervised Transfer on Cisco UnityTo Test Supervised Transfer Integration Description Integrating a Secondary Server for Cisco Unity FailoverRequirements To Set Up the Secondary Server for Failover Setting Up the Secondary Server for FailoverClick Programs Cisco Unity Edit Switch Utility To Change the Settings for an Integration Changing the Settings for an Existing IntegrationReasons to Use Alternate Extensions Deleting an Existing IntegrationAlternate Extensions To Delete an Existing IntegrationHow Alternate Extensions Work Setting Up Alternate ExtensionsTo Modify or Delete Alternate Extensions To Add Administrator-Defined Alternate ExtensionsAlternate MWIs To Modify or Delete Alternate MWIs Setting Up Alternate MWIsTo Set Up Alternate MWIs for Extensions Convention Description ConventionsOrdering Documentation Obtaining DocumentationCisco.com Product Documentation DVDCisco Product Security Overview Reporting Security Problems in Cisco ProductsDocumentation Feedback Cisco Technical Support & Documentation Website Obtaining Technical AssistanceDefinitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information Page OL-3105-15
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