Cisco Systems 7961G/7961G-GE, 7941G/7941G-GE manual Using Hold and Resume, Tips

Page 30

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call information area and the corresponding line button flashes green. With a shared line, when you place a call on hold, the line button flashes green and the phone displays the hold icon. When another phone places a call on hold, the line button flashes red and the phone displays the remote hold icon.

If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to ringing after a certain period of time. The “reverting” call remains on hold until you resume it or until Hold Reversion times out.

Your phone indicates the presence of a reverting call by:

•Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

•Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.

•Displaying the animated Hold Reversion icon next to the caller ID for the held call.

•Displaying a flashing amber line button (depending on the line state).

If you want to...

...Then

 

 

 

 

 

Put a call on hold

1.

Make sure the call you want to put on hold is highlighted.

 

2.

Press Hold.

 

 

 

 

 

Remove a call from

1.

Make sure that the appropriate call is highlighted.

hold on the current line

2.

Press Resume.

 

 

 

 

 

 

 

Remove a call from

1.

Press the appropriate line button:

or

(flashing). Doing so might

hold on a different line

 

cause a held call to resume automatically:

 

 

 

– If there is a reverting call on the line, that call will resume.

 

 

– If there is more than one reverting call on the line, the oldest

 

 

reverting call will resume.

 

 

 

 

– If a non-reverting held call is the only call on the line, it will

 

 

resume.

 

 

 

2.

If necessary, scroll to the appropriate call and press Resume.

 

 

 

 

 

Tips

•Engaging the Hold feature typically generates music or a beeping tone.

•If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.

•If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Switching an In-Progress Call to Another Phone Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Using this Guide Getting StartedIf you want to Then Using External Devices Safety and Performance InformationPower Outage Finding Additional InformationAccessibility Features Cisco Product Security OverviewConnecting Your Phone Removing the Hookswitch Clip Required Adjusting the Handset Rest OptionalAdjusting the Footstand Optional Registering with Taps Headset InformationAudio Quality Subjective to the User An Overview of Your Phone Understanding Buttons and HardwareCisco Unified IP Phone 7961G and 7961G-GE Cisco Unified IP Phone 7941G and 7941G-GEDescription Understanding Lines and Calls Description For more information, seeUnderstanding Line and Call Icons IconUnderstanding Phone Screen Features Receiving Intercom Calls,Caller. See Placing or Receiving Intercom Calls, 18, and Viewing Multiple Calls, Understanding Feature Buttons and MenusCleaning the Phone Screen Menus,Understanding Feature Availability Accessing the Help System on Your PhoneFeature Softkey Line Button Label and Icon Understanding SIP vs. Sccp For more information Basic Call HandlingPlacing a Call-Basic Options If you want to Then SeeFor more information If you want to Then See Using Cisco WebDialerPlacing a Call-Additional Options CorporatePersonal Directory to logChoose Personal Address Book Web, page 68 Configuring Fast Dials onUsing Your Personal Address Book onAnswering a Call Tip Ending a CallAnswer Or EndCallUsing Hold and Resume Using Mute Switching Between Multiple CallsSwitching an In-Progress Call to Another Phone Viewing Multiple CallsTransferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another NumberPress CFwdALL or Forward All Using Do Not DisturbSettings on the Web, User Options Web Pages,Using Conference Features Making Conference CallsUsing Conference See Viewing or Removing Conference Participants,Using Join Using cBarge Viewing or Removing Conference Participants See Using Conference,Placing or Receiving Intercom Calls Press ConfList or Conference ListIf you want to Then Speed Dialing Web pages. See Accessing Your User Options Web Pages,Advanced Call Handling Directory on Your Phone,Picking Up a Redirected Call on Your Phone If the OPickUp softkey or Other PickUp button isIf the OPickUp softkey or Other PickUp button is not Storing and Retrieving Parked Calls Using a Shared Line Logging Out of Hunt GroupsUsing Barge to Add Yourself to a Shared-Line Call Understanding Shared LinesUsing Barge Features Single-button and Multi-touch BargePreventing Others from Viewing or Barging a Shared-Line Call Press PrivateUsing BLF to Determine a Line State Making and Receiving Secure Calls Tracing Suspicious CallsPress Mcid or Malicious Call ID Prioritizing Critical Calls If you ThenUsing Cisco Extension Mobility Access Lists for Mobile Connect, See Switching an In-Progress Call to Another Phone,See Answering a Call, See Placing a Call-Additional Options, Using a Handset, Headset, and Speakerphone UserPreferences Audio Preferences Wideband Handset . If Using AutoAnswer Obtaining a HeadsetUsing Call Logs and Directories Using Call LogsState, Using Corporate Directory on Your Phone Directory DialingCorporate Directory exact name can vary Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast Dials Accessing Your User Options Web Pages, Changing Phone SettingsCustomizing Rings and Message Indicators User Preferences RingsCustomizing the Phone Screen User Preferences ContrastUser Preferences Background Images Accessing Voice Messages Customizing Rings and Message Indicators,System, Options Device Accessing Your User Options Web PagesIf you want to Then do this User Options DeviceChoose User Options Device Click Service URL Configuring Features and Services on the WebUsing Personal Directory on the Web If you want to Then do this after you logChoose User Options Device Choose User Options Personal Address BookClick Delete Selected Choose User Options Fast DialsSetting Up Speed Dials on the Web Using the Address Book Synchronization ToolSee Configuring Fast Dials on the Web, Click Speed DialsSetting Up Phone Services on the Web Click Phone ServicesControlling User Settings on the Web ServicesChoose User Options User Settings Controlling Line Settings on the Web Click Line SettingsChange the audible Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access ListsIf you want to Then do this after you log Choose User Options Mobility Settings Remote Destinations Click Remote DestinationsUsing Cisco WebDialer Web Pages,Network Configuration MAC Address Phone number in a WebDialer-enabled online directoryUnderstanding Additional Configuration Options Using a Shared Line,If you Then For more information See Using Cisco Extension See Using AutoAnswer,See Using BLF to Determine a Line Advanced Call HandlingTroubleshooting Your Phone General TroubleshootingSymptom Explanation Viewing Phone Administration Data Using the Quality Reporting ToolIf you are asked to Then Cisco One-Year Limited Hardware Warranty Terms Index OL-16994-01 Page OL-16994-01 Page OL-16994-01 Page USA
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7961G/7961G-GE, 7941G/7941G-GE specifications

Cisco Systems has been a leader in networking technology, and its IP phones, particularly the Cisco 7941G, 7941G-GE, 7961G, and 7961G-GE models, showcase their commitment to high-quality communication solutions. These phones are designed to meet the needs of both small and large enterprises, offering various features and technologies that enhance productivity and collaboration.

The Cisco 7941G is a sleek, user-friendly IP phone that supports voice over IP (VoIP) communication. It features a high-resolution monochrome display that provides clear visual information, including caller ID and call details. The 7941G is equipped with two programmable line keys, enabling users to manage multiple calls seamlessly. It also supports a hands-free speakerphone and a built-in headset port, allowing for flexible audio options.

Upgrading to the Cisco 7941G-GE model provides additional benefits. This version includes a Gigabit Ethernet port, ensuring that users experience faster network connections and bandwidth efficiency. The enhanced networking capabilities make the 7941G-GE particularly suitable for environments with high data demands.

The Cisco 7961G and 7961G-GE models take functionality to the next level. The 7961G features a large, backlit display that makes it easy to read call information and navigate menus, even in low-light environments. It comes with five programmable line keys, providing more options for call handling and management. The phone also supports XML applications, enabling companies to customize features and services directly through the phone interface.

For users looking for upgraded connectivity, the 7961G-GE integrates a Gigabit Ethernet port, making it ideal for use in modern network infrastructures that require high-speed connections. The audio capabilities of the 7961G and 7961G-GE also stand out, with wideband audio support, allowing for clearer and more natural voice transmission.

Both models support Power over Ethernet (PoE), reducing cable clutter and streamlining installation. Security is a priority for Cisco, and these phones incorporate features such as encrypted voice and signaling, ensuring secure communications.

In summary, the Cisco 7941G, 7941G-GE, 7961G, and 7961G-GE models are robust IP phones designed to enhance business communications. Their combination of user-friendly interfaces, advanced networking capabilities, and security features make them ideal choices for organizations looking to improve their communication infrastructure.
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