Cisco Systems 7961G/7961G-GE manual Advanced Call Handling, Speed Dialing, Directory on Your Phone

Page 42

Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features:

•Speed-dial buttons

•Abbreviated Dialing

•Fast Dials

Note	•	To set up speed-dial buttons and Abbreviated Dial, you must access your User Options
		web pages. See Accessing Your User Options Web Pages, page 66.
	• To set up Fast Dials, you must access the Personal Directory feature. See Using Personal
		Directory on Your Phone, page 60.
	•	Alternately, your system administrator can configure speed-dial features for you.

If you want to...	Then...
Use speed-dial	1.	Set up speed-dial buttons. See Setting Up Speed Dials on the Web, page 69.
buttons	2.	To place a call, press	(a speed-dial button).

	Note If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can
		see if the speed-dial number is busy before dialing. See Using BLF to
		Determine a Line State, page 49.

Use Abbreviated 1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web,
Dial		page 69.
	2.	To place a call, enter the Abbreviated Dialing code and press AbbrDial.

Use Fast Dial	1.	Create a Personal Address B ook entry and assign a Fast Dials code. See Using
		Personal Directory on the Web, page 67.

2.To place a call, access the Fast Dial service on your phone. See Using Personal Directory on Your Phone, page 60.

42	OL-16994-01

Image 42

Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Switching an In-Progress Call to Another Phone Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Using this Guide Getting StartedIf you want to Then Using External Devices Safety and Performance InformationPower Outage Finding Additional InformationAccessibility Features Cisco Product Security OverviewConnecting Your Phone Removing the Hookswitch Clip Required Adjusting the Handset Rest OptionalAdjusting the Footstand Optional Registering with Taps Headset InformationAudio Quality Subjective to the User An Overview of Your Phone Understanding Buttons and HardwareCisco Unified IP Phone 7961G and 7961G-GE Cisco Unified IP Phone 7941G and 7941G-GEDescription Understanding Lines and Calls Description For more information, seeUnderstanding Line and Call Icons IconUnderstanding Phone Screen Features Receiving Intercom Calls,Caller. See Placing or Receiving Intercom Calls, 18, and Viewing Multiple Calls, Understanding Feature Buttons and MenusCleaning the Phone Screen Menus,Understanding Feature Availability Accessing the Help System on Your PhoneFeature Softkey Line Button Label and Icon Understanding SIP vs. Sccp For more information Basic Call HandlingPlacing a Call-Basic Options If you want to Then SeeFor more information If you want to Then See Using Cisco WebDialerPlacing a Call-Additional Options CorporatePersonal Directory to logChoose Personal Address Book Web, page 68 Configuring Fast Dials onUsing Your Personal Address Book onAnswering a Call Tip Ending a CallAnswer Or EndCallUsing Hold and Resume Using Mute Switching Between Multiple CallsSwitching an In-Progress Call to Another Phone Viewing Multiple CallsTransferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another NumberPress CFwdALL or Forward All Using Do Not DisturbSettings on the Web, User Options Web Pages,Using Conference Features Making Conference CallsUsing Conference See Viewing or Removing Conference Participants,Using Join Using cBarge Viewing or Removing Conference Participants See Using Conference,Placing or Receiving Intercom Calls Press ConfList or Conference ListIf you want to Then Speed Dialing Web pages. See Accessing Your User Options Web Pages,Advanced Call Handling Directory on Your Phone,Picking Up a Redirected Call on Your Phone If the OPickUp softkey or Other PickUp button isIf the OPickUp softkey or Other PickUp button is not Storing and Retrieving Parked Calls Using a Shared Line Logging Out of Hunt GroupsUsing Barge to Add Yourself to a Shared-Line Call Understanding Shared LinesUsing Barge Features Single-button and Multi-touch BargePreventing Others from Viewing or Barging a Shared-Line Call Press PrivateUsing BLF to Determine a Line State Making and Receiving Secure Calls Tracing Suspicious CallsPress Mcid or Malicious Call ID Prioritizing Critical Calls If you ThenUsing Cisco Extension Mobility Access Lists for Mobile Connect, See Switching an In-Progress Call to Another Phone,See Answering a Call, See Placing a Call-Additional Options, Using a Handset, Headset, and Speakerphone UserPreferences Audio Preferences Wideband Handset . If Using AutoAnswer Obtaining a HeadsetUsing Call Logs and Directories Using Call LogsState, Using Corporate Directory on Your Phone Directory DialingCorporate Directory exact name can vary Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast Dials Accessing Your User Options Web Pages, Changing Phone SettingsCustomizing Rings and Message Indicators User Preferences RingsCustomizing the Phone Screen User Preferences ContrastUser Preferences Background Images Accessing Voice Messages Customizing Rings and Message Indicators,System, Options Device Accessing Your User Options Web PagesIf you want to Then do this User Options DeviceChoose User Options Device Click Service URL Configuring Features and Services on the WebUsing Personal Directory on the Web If you want to Then do this after you logChoose User Options Device Choose User Options Personal Address BookClick Delete Selected Choose User Options Fast DialsSetting Up Speed Dials on the Web Using the Address Book Synchronization ToolSee Configuring Fast Dials on the Web, Click Speed DialsSetting Up Phone Services on the Web Click Phone ServicesControlling User Settings on the Web ServicesChoose User Options User Settings Controlling Line Settings on the Web Click Line SettingsChange the audible Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access ListsIf you want to Then do this after you log Choose User Options Mobility Settings Remote Destinations Click Remote DestinationsUsing Cisco WebDialer Web Pages,Network Configuration MAC Address Phone number in a WebDialer-enabled online directoryUnderstanding Additional Configuration Options Using a Shared Line,If you Then For more information See Using Cisco Extension See Using AutoAnswer,See Using BLF to Determine a Line Advanced Call HandlingTroubleshooting Your Phone General TroubleshootingSymptom Explanation Viewing Phone Administration Data Using the Quality Reporting ToolIf you are asked to Then Cisco One-Year Limited Hardware Warranty Terms Index OL-16994-01 Page OL-16994-01 Page OL-16994-01 Page USA

Related manuals

Manual 84 pages 45.54 Kb